Ashley HomeStore

Great service!!! Friendly atmosphere and wonderful furniture. Thank you Valeri for your patience and great customer service would definitely do business with again.

Great service and awesome selection! Valeri was awesome to work with and greeted us with a smile the moment we walked in!

Great customer service. Just couldn’t understand if I was using my Ashley Homestore charge card, why would they try to get me to pay cash for taxes and delivery. I NEVER HEARD OF ANY STORE ASKING YOU TO cash to PAY TAXES SEPARATELY. 🤷🏽‍♀️ Annnnnnd why make a copy of my ID?

We had great help thanks to Lorena, highly recommend her if you go to the manassas store,she answered any questions we had and just really helped us out!!

Juan was extremely helpful when choosing my new sectional. He was very patient with me as I wasn’t sure exactly what I was looking for. Also, it will be delivered in 2 days! It was a great experience today at Ashley’s!!
Thanks again, Juan!

Last Sunday, My husband and I were looking for a particular reclining sofa at Ashley Furniture in Sterling. When we were about to conclude the deal they let us know that the sofa will ve delivered in...on month! This was not going to work for us as we had planned a celebration early August. Therefore we could not make a deal. Then in total despair we went to Ashley Manassas were we were told the delivery would be on August 2!!! Wow that was such an awsome news for us. We would like to thank The sales lady Amy Ferguson and her manager for making this happen. Amy went the extra mile in her customer service to find a suitable delivery date and addressed all our concerns! We definitely had a real blast dealing with her!

We visited the Manassas store on a whim to see what kind of selection was available to refinish a bedroom. We were really happy to meet Jonathan Simmons, who answered various questions without pressure. Jonathan is certified in Tempurpedic mattresses and helped us find something that worked well for us. We ended up staying after closing and receiving great financing options. We will definitely be coming back for more items in the future.

Can't say enough about the great experience we had working with Murch King at the Manassas store. He was welcoming and very patient as we spent several hours browsing and asking him lots of questions. He was able to work out a great package for us which included a 5-pc dining set, 3-pc sectional, 5-pc King panel bedroom set, and a new king sized mattress!! We left the store very happy and excited. Fast forward to today (a week later), we received the first part of our goods which were delivered promptly and in great condition.The delivery guys were on time as scheduled and were quick to put the bedroom and mattress set together. We will be moving in August and look forward to receiving the rest of our furniture then.

Thank you Murch for your attentiveness and patience and great customer service.

We didn't expect to find outdoor furniture at Ashley but we wondered in anyway. We were greeted by Murch who was able to answer all our questions and (unlike so many furniture sales people) gave us time and space to make our decisions.

After a couple of visits we settled on some porch furniture that was delivered just a few days later by a very professional crew.

All in all, a great experience.

I wish I could pick negative stars. The service at the store is terrible. Everyone there is rude and treats their customers like they are a bother. Constant run around to get a delivery. Seriously DO NOT GO TO THIS STORE.

Jon Shifflett