Kenshardware Com

***ALSO GOES BY ADVANTAGE COMPUTER SERVICES*** CHECK THOSE REVIEWS TOO!!



SUMMARY:



This business is likely intentionally scamming its customers and deliberately engaging in fraudulent activity when a job/work order will allow them to swap your more expensive and higher performing PC parts for much cheaper and underperforming ones without informing you of such changes. Should you attempt to confront them on this, they will claim they made a mistake then place another underperforming part into your computer. Further confrontation will result in them hanging up on you, lying about other business related issues such as being unable to look up your invoice on their computer, and all before attempting to offer you a check for a refund even if you paid with cash while trying to convince you a check is the same as cash even though their business does not accept checks for payment.

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- Not being knowledgeable enough and/or willing to check information on your computer

-----------------------------------------------------------------– Claimed they didn’t know that they couldn’t put a higher than a 330 watt PSU until the computer was brought in despite being told the make and exact model of the computer and requesting no further information from us

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- Putting in such a drastically slow CPU the first time – They claim this was accidental, but a business this size should be able to do better than this and it seems less like an accident when the AMD they apparently meant to give us was still very much under the processor that was originally in the PC

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- Lack of professionalism – When you have already inconvenienced a customer due to a huge mistake you made on your part, you have no right to get angry with them nor should you be attempting to inconvenience them any further especially when they aren’t irate and they are still trying to do business with you

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- Too many “mistakes” happen here – First it was the wrong processor, then they hand over a USB cable instead of an extension, then the “correct” processor isn’t as strong as they claimed it was going to be so either the owner is incompetent and someone else should be handling these things or the owner was caught trying to scam us granted it was possible we would have never known in either case that the processor wasn’t what he promised

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- Fraudulence or Incompetence – One thing Ken NEVER said was that we should expect our PC to be about half the speed it once was if we went with any of the options he gave us and you should know that speed matters to a customer (especially one who has 16 GB of RAM and is trying to upgrade their PSU to handle a GTX970 graphics card) and Ken either knew he was cheating us in the speed department or he was so incompetent that he actually didn’t think that speed was important to us, either way that business doesn’t sound like the kind of business that should handle anyone’s computer needs

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- Dishonesty – From lying about what he didn’t say, lying about having to close his store to go to the bank that is literally walking distance from his store when he was seen in a mall that was much further away, saying he isn’t there when he is, and saying the invoice isn’t under my name when it should have been (and turned out to actually be meaning he was lying just to be further difficult) was not only unprofessional but also dishonest