Momentum Motorcars-Cobb Pkwy S

I am not normally the kind of person who will give a business a bad review but I really feel that my issues with Momentum Motorcars need to be shared with anyone considering buying from them.



Momentum Motorcars does a very good job of making you think that they are not like every other dealer. They act like your friend and they are there to help you buy the perfect car for a great price. Please do not let them fool you. I cant tell you how many times I heard Dan say "we don't charge dealer fees because that not how we run our business". Yes, this is true they don't charge dealer fees but that's because its built into their profit. I bought a Subaru WRX STi for almost 27 thousand dollars and he said the price would not be lowered one cent because he was selling it for a friend who is in a tough spot. (On a side note, throughout the buying process Dan told me multiple times that the previous owner had more money than he knew what to do with and that is why all the modifications were the best.) After I bought the car I looked at the title/tag application and the fair market value was $19,500. I don't know how much profit dealers usually make but that seems like a lot to me.



They also led me to believe that they would still take care of me after I bought this car. I told Dan that I was uncomfortable with buying a modified car and he convinced me that all modifications were done by a professional shop and if anything went wrong after I got the car he would sit down with me and find a solution to the problem. Well Guess what, I have a big problem with the car and Dan is now the hardest person to get a hold of. I sent him a long detailed email explaining everything and asked him to call me after so we could get this figured out. He never did so I called him and he said he emailed me back, which was a lie. Then he said he would get me in touch with the previous owner so we could talk about the problem because Dan didn't know much about the car. Its been over a month and still no call from Dan.



I also had an issue with registering the car and Momentum Motorcars refused to do anything to try and help me out. This led to me not being able to drive my new car for two weeks because the temp tag they gave me was expired and it took forever to get the title to the Alabama DMV. They said I had to register the car in Georgia so they sent the title to the Georgia DMV. Well I cant register the car in Georgia because I have Alabama insurance. So I Called the bank who financed the car and they said I could absolutely register it in Alabama. They sent a letter to Momentum saying that I could now register it in Alabama. When I called to see if they received the letter they said yes but they didn't even look at it because the title was already being sent to Georgia and they have already been paid by the bank, so it was no longer their problem.



I apologize for the length of this review but I hope it will save someone else from getting ripped off by Momentum. I know that Momentum has great reviews from everyone else and this is one of the reasons I trusted them. I asked Dan if he would take care of me when something bad happened he told me to look at the reviews online because they don't treat customers like other dealers do. They take pride in their reviews and from what I read it sounds like they took great care of everyone else who bought a car from them. I think they mistreated me because I was a 23 year old who was buying his first car. I also wasn't buying a BMW, Merc or any of the other high end cars that people wrote reviews about, so maybe I'm not a valuable customer to them.



Take this review as you want but the fact is they did lie to me multiple times and had absolutely no after sales service like they promised.



Dan, when you read this maybe you'll think about finally calling me back but don't bother. I will figure this out myself as I have given up on your business.