The owners of Willetts have retired and closed the McKinney store as of April 30, 2019. 972-542-6061 is forwarded to our Mount Pleasant store if you need to contact us about warranty or support. Last we heard, our repairman was working Thru-Sat at Quilt Mercantile in Celeste, TX. A few miles North of Greenville. We recommend For vacuum repairs Lonestar Vacuum(Coit and 121) and Brilliant Vacuum in Allen on Main street.