Jiffy Lube

WOW....I WAS DISGUSTED AND COMPLETELY DISSATISFIED !! I HAD TAKEN MY VEHICLE IN FOR AN OIL CHANGE AT THIS JIFFY LUBE LOCATION, SO WHEN I GOT A COUPON IN THE MAIL FOR THE NEXT OIL CHANGE DUE I WAS THINKING AWESOME I MIGHT JUST START TAKING IT HERE FROM NOW ON. SO TODAY I TOOK TIME OUT ON MY LUNCH HOUR AND TOOK IT IN, WHEN I GOT THERE THEY WERE VERY WELCOMING, I WENT INTO THE OFFICE WHILE THEY TOOK MY CAR RIGHT IN FOR SERVICE. IT TOOK A FEW MINUTES FOR THE GUY TO LOOK UP MY ACCOUNT AND TELL ME "IT LOOKS LIKE THEY PUT THE WRONG KIND OF OIL THE LAST TIME, YOU NEED THE SYNTHETIC OIL FOR YOUR CAR" HE PROCEDED TO TELL ME THAT INSTEAD OF THE COUPON PRICE OF $24.99 IT WOULD NOW COST ME $73.99 AND THAT INCLUDED HIM GIVING ME A CREDIT FOR MY COUPON!!! I IMMEDIATELY TOLD HIM NO I DO NOT HAVE THE MONEY, STOP WORKING ON MY CAR NOW!!! I WAS SO UPSET I ASKED HIM WHY HE DIDN'T TELL ME THIS BEFORE THEY STARTING WORKING ON MY CAR HE SAID "WELL I DON'T HAVE X-RAY VISION AND I HAD NO WAY OF KNOWING UNTIL I LOOKED UP YOUR INFORMATION".....ARE YOU KIDDING ME WHAT KIND OF CUSTOMER SERVICE IS THIS WHEN I LEFT I EXPRESSED HOW UNSATISFIED I WAS AND IT SEEMED HE WAS NOT BOTHERED BY THE LEAST. AS I DROVE BACK TO WORK I NOTICED MY CHECK ENGINE LIGHT WAS ON SO I CALLED THEM BACK THEY SAID BRING IT BACK WE WILL CHECK IT OUT. WHEN I WENT BACK THEY TOOK A FEW MINUTES TO FIX THE PROBLEM, SEEMS THEY HAD FORGOTTEN TO CONNECT ONE OF MY SENSORS BACK!!! SO NOW IVE TAKEN EVEN MORE TIME OUT OF MY WORK DAY, AM TOTALLY DISGUSTED WITH THE TYPE OF SERVICE AND I EXPRESSED THIS TO THE GUY WHO HELPED ME, I EVEN ASKED IF THERE WAS A NUMBER OR EMAIL WHICH I COULD EXPRESS MY CONCERN AND UNSATISFIED VISIT, HE TOLD ME "EITHER WAY ITS JUST GONNA COME BACK TO ME". WOW I CANT EVEN BELIEVE THAT, SO I AM HERE WRITING A REVIEW FOR THE FIRST TIME BECAUSE I FEEL SO STRONGLY THAT BUSINESSES SHOULD NOT TAKE ADVANTAGE OF CUSTOMERS AND TREAT THEM LIKE THEY DON'T CARE. I RATED A ONE STAR BECAUSE I HAD TO IN ORDER TO POST THIS, BUT IN REALITY I WISH I COULD RATE THIS WITH A NEGATIVE STAR, BUT IT WONT LET ME. I WILL SAY I WONDER HOW MANY OTHER POTENTIAL CUSTOMERS THIS HAS HAPPENED TO AT THIS PARTICULAR JIFFY LUBE. IT'S A SHAME TO SEE THIS KIND OF CUSTOMER SERVICE AND IT'S HORRIBLE TO EXPERIENCE IT.