Interstates VanLines

We moved from Miami to the Washington D.C. area, and we chose Interstate because we felt like we got good customer service and attentiveness from Barry during the quote process. But that experience did not continue through the entire move. The first disappointment was the scheduled pickup day. We booked our move more than a month in advance and set a Saturday pickup. But on the Thursday before, the company called and said their Saturday was fully booked and the movers will be there on Friday (meaning we got less than 24 hours notice). Second issue was the cost. Barry repeatedly told us we would likely pay less than the quote because of how their computer system estimates the amount of space needed in the truck. But not only did we not pay less than quoted, the move cost $2,000 MORE. In hindsight, we learned that Barry's quote completely neglected to estimate the cost of any packing materials, and we ended up using more truck space than he estimated. I attempted to reach out to Barry to express my frustration, but he never responded. One bright spot was the delivery in Virginia. The moving team kept me updated on their progress and actually delivered our stuff within two hours of us getting the keys to our new home. However, they broke one piece of furniture, a desk. The movers immediately took complete responsibility for it, as they wrapped and packed up. And when we called the customer service line to discuss reimbursement, Karen was very apologetic on the phone. But then came another disappointment. After submitting photos of the broken desk to their customer service email, we were told to wait 15 business days for a response. 28 days later, we got a response pointing us to a third party settlement company. After filing the complaint again through the third-party's online system, we waited *another* six weeks before that process was finally complete. Ultimately, we got a settlement offer that was only 75% of what it should have been.

I want to start my review with saying a big thank you to the Interstates Vanlines team! You are truly the best and I will definitely recommend you to my friends and family.

I hate packing! So I ordered full packing service. Guys came on time, I showed them around and they started to pack. People, you will love that! Nothing for you to do! Just sit and watch.
They were packing things so carefully, I did not expect that kind of service. at all. I thought that nowadays there is nothing good to expect from the people.

Thank you guys again. You are awesome!

Moving with Interstates VanLines was such a positive experience. I moved from a small town in Florida to Michigan and i was expecting a stressful moving. But the guys from Interstates VanLines took care of everything. They were friendly and professional.

I would definitely use the company’s services again and happily recommend Interstates VanLine to everyone i know.

What a stress free and wonderful moving experience we had!

My Mom passed and had to move my Dad up north. Robert told me a bunch of lies just to get my money. He gave a price of 2900 which ended up being 5400. Also was told that my Dads things would be in a separate truck. That didn't happen. After the initial payment was taken, I had questions and not one of my phone calls was returned. The packers did not pack everything. Things were left. We were told they did not have enough room. I would never hire or recommend this company to anyone.

Moving is not easy, It's hard and time-consuming...

Unless you call Interstates Vanlines!!!
They are the best of the best! A team of highly qualified professionals!
I really enjoyed the experience with them! Good job guys!
So if you plan a moving, be confident, call Interstates Vanlines!!! You won't regret !!! I recommend Interstates Vanlines! They are the best!!!

Our family used Interstates Vanlines for our moving and the guys did a wonderful job. They gave us a service just as they had promised and exactly what we wanted. The movers had packed our things so excellently, also they wrapped everything before putting them into boxes ensure a safe moving. They arranged the boxes on the best way, for keeping our things in perfect condition. I am really satisfied with the way they worked. All of my stuff was in perfect condition at delivery.
I recommend Interstate Vanlines to every person who has a moving.

I'm really thankful to these highly qualified professionals! They did a spectacular job!
I moved from Tampa, FL to Macon, Georgia. I had a lot of things to move, furniture, electronics, and also fragile stuff, but people from Interstate Vanlines packed and delivered my goods in a perfect condition.
I've never seen such a perfect moving company!

This guys are awesome! They did the job very fast and very attentive.
I am very satisfied with their service.
It's the best moving company I've ever seen!!!

When i hire interstates Vanlines i did not expect such a good service and to see well trained and professional movers.
They worked hard,accurate and nonstop. What a gdeat service. Thank you,Guys.

They really helped me to do this hard moving job. I had to move to another state, and I was very busy at that time, but Interstates Vanlines did all hard job for me and they saved me a lot of time. They work really fast and careful. Also I was afraid that some of my furniture could be broken, but the team from Interstates Vanlines packed my stuff perfectly and nothing was broken.
I highly recommend you this moving company. They do their job perfectly!