More Info

General Info
At Napoli Kia, we're all about making your car-buying experience enjoyable and stress-free! Located in Milford, CT, our friendly team is ready to help you explore our fantastic selection of new and certified pre-owned Kias. We believe in transparency and great customer service, so you can feel confident in every step of the process. Whether you're searching for a compact car or a versatile SUV, we're here to help you find the perfect fit. Stop by today and discover the Napoli Kia difference!
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BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Payment method
financing available, invoicing available, amex, debit, master card, visa, cash, check
Neighborhood
Downtown Milford - Harbor - Post Road South
Categories
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Reviews

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CA
Catherine A.
Edited: 01/13/2017
Overall

really bad post service and customer service.
i bought an infinity 2012 less than 3 weeks ago, complained about it needing replacement tires soon. and the answer from service director was "you should have told us that when you bought the car"???
0 customer service--beware.

ZD
Zeus D.

02/25/2015

Overall
treated like a mushroom

They kept me in the dark and fed me lots of manure. Salesman kept disappearing. Wasted almost 4 hrs there. Like most used car dealers they will lie and say anything to make a sale. Caveat Emptor

AF
Allie F.

06/10/2014

Overall

I wish I had followed a review I saw from someone that said, "STAY AWAY FROM THIS PLACE!!!" These people are not even human. I just purchased a vehicle from them. They ripped me off with some sort of $3000 'bank fee' of which I found out that the financing bank of my new car didn't charge. Just Google "Napoli Indoor Auto Outlet Lawsuit." They just got sued on 2/15/14; they just settled on 6/6/14. I am in the process of filling a suit as well. STAY AWAY FROM THIS PLACE I TELL YOU!!!

Overall

I had a wonderful experience . Everyone was so nice and professional. I will refer everyone I know. I am one happy customer!!!! Thanks a million!!!

erinthomson

06/09/2013

Overall
Never again

You think your going in for a simple part to be fixed and it turns out to be a disaster. The parts service department is the worst to deal with. Jeff and Jen are very rude and no help at all when you need something listened to or replaced on your car. DO NOT GO TO NAPOLI INDOOR AUTO. It will cause you more frustration and dollars than needed. Don't waste your time and money here.

mattosborne

06/08/2013

Overall

A great place to buy a car Clean and easy car showroom Friendly staff and excellent service!!!!!!

aemail

05/31/2013

Overall
Horrible service

The service team is rude and nasty. Do not go to Napoli indoor outlet. I've had such a bad experience going there to get my car serviced. The part they were fixing had to be refixed numerous times for it to only need more work done. They stalled to fix what was under warrenty. Jen is the worst one there.

Details

Phone: (203) 783-5850

Address: 241 Boston Post Rd, Milford, CT 06460

Website: http://www.napolikia.com

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