Randys Service Center

Was refered to Randy's by a gas station employee. After they found out was from out of town they went to work and found out what went wrong under the hood and replaced the bad part. Since I was from out of town I kept my old part and went on my way. They told me it was a bad alternator and bill was more than I thought it should be. I took the car to my shop back home and told them what happend. After they checked out my old alternator and reviewed the bill and they said they would have charged me about the same.

Thanks to Randy's for not taking advantage of a bad situation!

I went to Randy's Texaco because I was told they would put my vehicle on the computer and diagnose my problem. Well I explained that my battery was being drained and it had something to do with the radio, and I asked for a tuneup and for freon to be added to truck; I was told I needed an instrument cluster and part would cost $400 plus labor, well I knew of someone that could replace part and install it for less than $300 so I asked Randy's to go ahead and do tuneup and add freon to vehicle and my cost for thus was a mere $625 and when I picked up my vehicle it was blowing hot air, my power windows were no longer working and my steering column was torn apart. I has instrument cluster replaced but the problem still existed. I had freon added to my truck and found out that Randy's technician had left trash in the freon port therefore the freon had leaked out, I didn't dare take my vehicle back since I already put out approximately $900 and they had left me with a bigger mess than I started with. I have since taken my vehicle to Eagle Sound and the problem was fixed for less than $40 and the freon that was added was $20. I spent $625 and almost $300 to replace a part that Randy's technicians said I needed and the problem was finally fixed for less than $60., I will never take another vehicle to them and I definitely nor recommend them to anyone I know. To be taken like this and then to leave my vehicle torn apart cause their mechanic didn't feel like "he was being paid for that" is incomprehensible especially since all I actually got was new spark plugs and wires for $625. I had to put steering column back together myself and plug wiring back in to get my windows working. Thanks for the wonderful service you provide, I just hope you don't treat all your customers this way