Plato's Closet Monterey

I've been to this store a couple of other times and fairly enjoyed my experience. But it only takes one terrible experience to blow it for me.



It was a fairly warm day outside. I was carrying a water bottle with me to stay hydrated. I walked into the store with one of my girl friends, eying things to try on. We were there for about 10 minutes. Then, this chubby, older blond woman walks up to me and rudely states that there aren't food or beverages allowed in the store. First of all, I didn't see any sign stating the fact. But since I was so astounded by her barbarous gesture all I could muster was a pitiful "uhh uhh, I'm... sorry" and let her hold it for me behind the counter. She was very abrasive and in my face and I didn't appreciate it at all. I eyed her at the counter a few more times as I continued shopping and she looked so bitter and uptight it was starting to make me feel uncomfortable. She was watching me too! I felt I was being profiled. I have facial jewelry so it happens. To make matters worse I collect what I've picked out to try on and a young male employee looks at my arm where I am clearly holding 3 separate garments and says "I need to see the tags" before I go in to the dressing room. Whatever. I try everything on and decide I don't like what I've picked out. I come out and to my surprise a female employee is waiting outside the door for me. At this point I feel I'm being hovered over and I'm not happy about it.



I hand her my clothes without a word and grab my water bottle from the counter. The owner demands in a condescending, pseudo-friendly barbaric tone that I "have a nice day".



I was so distressed by the encounter I called the next day to have a word with her. I told her I felt I was treated disrespectfully and that before that experience, I liked shopping there. She apologizes for me for feeling the way I did and NOT for her actions, and that she treats every customer the same way. She talked self-righteously with me, stating that she runs her business like any other retailer. She was extremely rude and continuously talked over me. I work in retail so I figured I could at least help her see eye to eye with me. Especially since I know what it's like to have a bad day. I think I pissed her off pretty badly because she demanded that I "have a nice day" and hung up on me.



I'm never stepping foot in there again. Don't support bad customer service.