Commercial Fire Protection

Have had them out before to do back flows and my annual fire sprinkler system and always went well, this year I had my regular alarm people come to do a confidence test on my fire alarm and there was a problem, and was not able to do the test and it needed to be repaired and had issues with gettign it scheduled with them and called Commercial fire to try and schedule them to come out at the same time as my fire sprinkler test and do the fire alarm. That never happened, some one dropped the ball and I could have followed up on my end but did not think I should have to call back and email more then twice. They did come out as scheduled for the fire sprinkler system, the tech was very nice and knew what he was doing, took care of everything quickly and all went well. I still need to get my fire alarm system fixed though!

We called Commercial Fire and asked them to perform a competency test on our hood fire suppression system. First, the tech rescheduled because of a Dr. appointment. Then the tech showed up earlier than expected so I wasn't here to greet him. There were issues with the hood system I was not aware of and he could not test until they were resolved. Rather than waiting for me, or coming back later, the tech became angry, unloading his frustration in an avalanche of verbal abuse onto my baker who just happened to be in the wrong place at the wrong time. He left without leaving a business card or paperwork. Because of this, I called him to see if I had written something down wrong on my calendar. He began to yell at me, complaining about our system, how he wouldn't be held liable for it, how it was unbelievable that nobody was there when he arrived (even though he wasn't there as scheduled an only stayed for 5 minutes). I tried to be calm, explain to him we needed help fixing the issues, and asked him if they could do that. He told me he would call back because someone needed to come in with him to do the repair. I told him we could schedule him any time after 3 pm so he would have a cool hood to work on. He told me that wasn't good enough and we had to be mindful of his schedule and said he'd pretty much come in any time that worked for him. He finally called back 5 days later while I was in meetings and unable to return his call. He called multiple times while I was unavailable. Each time he called, he spoke to a different staff member and became increasingly more volatile.. He was rude and belligerent, and yelling at people that had just answered the phone to take a message. He had no right to treat them that way. Yes, we need to fix issues on our hood. But we were willing to pay Commercial Fire to help us get things back up to code. Instead, we were harassed for a week and got nothing accomplished. I finally had to call the office and ask them to tell their tech to stop calling me as I had no desire to work with them any further. When asked if he had done any work at all, I had to answer "I don't know, he never would have a civil conversation with me." Do not contact Commerical Fire unless you feel like taking on a fight, wasting your time, and being treated like a miscreant!