Serenity Nails & Spa

Had shellac manicure and showed them color I wanted but they didn't understand me. Went home and within 3 hours my nails were chipping. Shellac nails should last about 2 weeks but it only lasted 3 hours. It's so inconvenient that I have to go back and redo. Waste time and gas. For the amount I paid it's suppose to last long but it didn't. I'm disappointed, would not recommend this place.

I am disappointed in a business that has a discrepancy in prices between their website and in person. They would not grant me the price I verified over the internet when I booked the appointment over a month ago. They argued saying the web host hasn't updated their prices, but a 20.00 difference in price is alot in this time. I said I have no problems paying the increase if that was in fact the price that was reflected on their website as well - I confirmed as of yesterday the price and it was still 125.00. I only made a point they need to update prices in the website, but instead said there is nothing they can do and left it at that. They did not offer another solution or even say that they will fix the issue, they made me feel like an idiot as a consumer and i could have gone to any other salon but I picked them.



I would like to file a complaint of bad advertising which cost the consumer more money than they expected and poor customer service.



Attached is there website advertising for the Prom package for 125.00 when in their shop is 145.00.



This situation makes me feel unhappy on a day for my daughters prom day. It is out right disrespectful and horrible to the consumer to take their money and not offer any solutions. I paid them their money and I actually left a 20.00 tip for the people who did my daughters whole package, but to feel like I spent 170.00 on something that they didn't see my point was heartless and bad business.....



05/13/12 checked their website- they updated their price on senior prom- a day too late!!!!! Thanks for the bad service you provided Seenity Nails!