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01/24/2017
Horrible Service.
Week of Christmas they were two days late and no notice given.
Week of Jan. 2, they never came.
Week of Jan. 9, they missed the scheduled day again. After complaints to corporate, local voicemail (when it wasn't full and not letting you leave one) and via email, they finally came unannounced...so the 6 bags of trash in the house that couldn't be put out due to high winds that week which were knocking them down and making a mess, were still backed up and needing to be taken away.
Week of Jan. 16, never showed. Called local number, corporate and filed a complaint with the Better Business Bureau. Finally got a call back on Friday of that week telling me they would be there either that day or the following day (1/21). No one came!
Week of Jan. 23, on Monday...called local line and actually got a real person! Was told they should be there that day. Also received a BBB response from them stating they were to be there by that day. No one came! It is now Tuesday, 1/24. Local line voicemail was full this morning and couldn't leave a voicemail. I emailed and complained to the BBB again. This is absolutely ridiculous!
If you have a choice in waste services, STAY AWAY from this company!
Details
Phone: (615) 242-0008
Address: 1400A Lebanon Pike, Nashville, TN 37210
Website: https://www.rrws.com
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