Carpet Cleaning Experts

Do not go with this company. The first time they came it was great. a specific gentlemen named James cleaned my carpets.
Then one time they sent 2 men to clean 2 carpets for pet stain and odor. They were in & out so fast and the carpets were smelly and the bad areas were sticky to the touch. a horrible job.
I called & the woman on the phone was not nice. She said shes doing me a favor by sending someone back. someone did come back because i wanted my rugs cleaned and I DID already pay. Well they sent James this time and he took his time and did the job right.
Now a few months later I called again to have them come back only if they could send James. She said Ok. They came today and guess what , it was NOT James. I called and she told me that it was not up to her to decide this and that it was up to the supervisors. I got mad and said why didn't you tell me that on the phone yesterday. she told me to lower my voice or this conversation is over. REALLY! what business does that. I told her that i will never be calling this company again. she said thats fine i will write it on your account.
She did offer to have that man leave but this was not about him specifically it was the fact that i had problems before and i specifically went back to them because of James.
I had already thought that the woman on the phone was unprofessional. She cuts you off in the middle of your sentence to answer other phone calls constantly and she talks over you. Very unprofessional. I'M DONE

excellent company, have been using for

years, customer service goes above and

beyond to accommodate and pricing

and quality is great!!

worst company ever do not use them

We have been using them every year for ten years, love the girls in office. The cleaners are friendly and hard working. It's always a great experience!

Great customer service!! Can't say enough of how friendly and accommodating. The quality of cleaning was great!!

Excellent customer service, cleaners were on time. Office even called back to make sure we were happy. We will definetly call again!!

Three rooms were pre-vacuumed, steam cleaned using the long hose through a window to the more powerful unit in the van, since the rooms are on the second floor. Portable units were available, had hoses not been practical. Post cleaning protection was added at the end. All available options were explained prior to beginning. The phone representatives were informed and polite. The service technician arrived on time and worked efficiently and professionally.

Member Comments: .I was satisfied overall. The rates were explained up front. I found the costs to be reasonable and competitive. The company has a full array of services and state of the art equipment. The finished job met my expectations.

Scott Morrill

Some of the most rude people on the telephone, the young man who came was rather sloppy looking and intimidating, he worked very quickly leaving many stains behind and water on my hard wood floors, he must have asked me 4 times if i wanted to buy a magic $20 stain remover! i was not pleased to say the least!! MB

This company has some of the worst customer service that I have ever experienced. The manager, I believe her name is Stacy, called me at the end of the business day yesterday leaving me a voicemail confirming my pre-arranged Saturday appointment range from 2:30-4:00 pm. As she left me the time (that we had previously discussed) and did not say that I had to call back to confirm, but merely to call if there were questions, I did not call back. The time was both accurate, as we had discussed, and I did not have any questions. I was very clear to her when booking the appointment that only later in the day would work for me as I would not be home until after 2:00 due to work. This morning, I received an extremely bitchy voicemail that "My person is running very early today. Since you did not call us back you can either reschedule or he'll come earlier." When I called her back and first told her that the voicemail did not say that I had to call back, but merely was an appointment reminder- she completely denied this. Then, when I explained that I needed a late afternoon appointment (as we had agreed upon) I was told I would have to reschedule as she said "I can't have my person sitting around for an hour." Ummm....so, somehow because her cleaning person was finished early somewhere else it became my problem and my fault- even though we agreed upon a time a week before this. In my profession, I see people for appointments. If I had a cancellation, I would never demand that my next appointment come an hour earlier- or else- because "I can't sit around for an hour." How exactly is this that persons responsibility and problem??? Apparently this company would prefer putting out and losing customers vs. being a tiny bit flexible. Stay away!!!!! They do not have any respect for their customers.