Keep it Clean Junk Removal

I was given pricing for full truck $470 and was told labor would be $170.00 on top of total load cost. The guys doing the work were great and extremely polite. When they were almost done (2 loads) I called the company to get a final on cost. The customer service rep said you have two loads and by the way we charge hourly for the labor and its $200 per hour. I said that 's not what I was told. CS rep says they worked 4 hours, my response is I'm not disputing this fact. How does $170 on top of load cost turn into $200 hourly?? The fact that the CS rep starts out with "by the way" says this is a regular occurrence. I asked if the laborers are being paid the entire $200 since they are charging customers Labor- $200? The CS rep informed me she didn't have an answer. I asked for a Manager, but was told Mr. Herbie Leon was unavailable & I would have to keep calling. The Labor workers were polite and professional however, I would never use this company again, they exploit their Labor.

I felt taken advantage of when I was charge $250.00 dollar extra to remove my sofa

from the patio sliding door instead of the frond door. The patio door was easier and closer to the dumpster. I feel it was dishonest extra charge since it was easier this way. I feel upset about it.

I think their customer service is just great. you can have a decent conversation with a nice guy about doing business. I found out about their service originally through Craigslist finding out they too have their ads on yellowpages, to help remove some items from one place to another. They told me what, where, and let me decide when. That is all I needed. And when I called them back about the details I needed, they responded post-haste! This is a nice and professional company. I would like to do business with them again later.

I work at a church in woodland hills. we had originally ordered a dumpster through waste management and when it came time to pick up the dumpster, they refused to do so because it was too heavy. after a few days they disregarded my calls unless i offloaded the dumpster. it was full of leaves and trash. of all the places i called, keep it clean was the only one that actually A) answered their phones and B) provided me with as much info as possible. this was our first time, so i'm very thankful that the young lady on the phone was polite and assistive of my needs. i'm thinking maybe from here on i go with a junk removal service instead of dumpster rentals...

Keep It Clean was the best option for our area. The foreman gave me a rate which I was exactly quoted for over the phone, so no surprises there! Anyways we had a bunch of old fitness equipment to get out of our garage that was taking up space. For some heavy stuff those movers did a great job on efficiency and speediness. Very resourceful, low rates, probably the best that I had found online.

RAISE THE ROOF! My wife insisted i leave them a review. We were so happy when we found out they were open after thanksgiving day, we had a ton of garbage to throw away from the garage, on top of the mess that was left behind from our feast. My wife annie called at around 8:45 in the morning, and someone was at our doorstep at 11:00, ready to get rid of the crud! The guys did an excellent and thorough job, it saved us so much time considering it was the holidays, and they left our garage spotless of trash and debris. Very grateful, thank you. Please keep up the good work! -The Nazid Family

Happy Holidays! You're in luck if you can't find anyone to help you out this week, because i sure didn't until I called these people. :)

let's talk about how awesome their customer service is. This young lady who answered the phone was simply and angel. She had a great voice, was very friendly, and even a little funny, but of course kept herself professional. It's great that you can establish that kind of business relationship even over the phone, I mean I was simply ordering junk removal services! She didn't put me on an un unnecessary hold and she pretty much gave me a thorough explanation of how their prices work. They charge by the volume. Pretty simple right? 1/4, 1/2 and full load. That's great for me, I don't have time to waste by having to wait for someone to come down and give me a price I may not like, they just give it all to you over the phone and be advised, the more questions you ask, the more of an understanding you'll have to make a better decision for your junk needs. Once we established a time and date, all that was left was to wait for the movers, which I gotta commend them on how hard they work whether it be rain or shine. Luckily for them it wasn't too bad of a hot day, but I had insisted on helping them a bit to make everyone's lives easier. Let me congratulate them on their timeliness, again, something I always look for. We had this scheduled between 10 AM and 12 PM and the guys arrived at about 10:45, so to me I still consider that early. Hector, i believe his name was gave me a friendly ring over the phone to let me know they were on their way, so I was able to get some stuff prepared for the big clean out. Once they arrived, they got straight to work! After several trips back and forth to the truck and about 90 minutes later, my garage was the cleanest I had ever seen since I had originally moved to the unit! Outstanding job these guys did, they did a bit of sweeping and organizing towards the end and didn't charge me for that bit of labor.

Great company... no problems, no crazy prices, good service from drivers and employees on phone. Have recommended to friends and family :)

I used the $20 coupon. Very convenient for a huge clean out we had.

I have to say to start that i'm really glad I called this company. It's a family-owned firm, and they really treat their customers respectfully and friendly. I called them when my grandmother passed away and we sold the house she was living in. This was a huge project, and not to mention delicate for the whole family. There was alot of labor involved, since we had to organize and sort through all the belongings that were staying and what was leaving. We set a date for the guys to come and that's where the real work began. The guys were very respectful and understood the delicacy of handling the belongings and went up and down a flight of stairs lifting and loading. Very polite, and speedy. I liked that alot. We were able to fill two truck loads in under two hours. At the last minute they also pulled out a huge armoire from the upstairs bedroom, very heavy but they got it done. My parents and I are very pleased with how thorough the service was and how affordable everything cost. The next time the need arises, I will be calling again...