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Reviews
05/12/2016
I was so excited when Panera opened near me. I enjoy the food and atmosphere. I was excited to see tablets to make ordering quick and easy. I appreciated not having to wait in the line that formed. The food came out quickly, but my tomato soup was lukewarm. Wanting to eat, and not too much more work for the kitchen, I politely asked the woman who delivered my food if she could reheat it for me. She told me "I don't have time to do that. I'm really busy." She then vaguely pointed to a microwave and told me to do it myself. I am in the customer service industry, so I don't know if it's my training kicking in, but I find it completely unacceptable to be told by a worker that she's too busy to help me. I wanted to fill out a comment card. But when I asked, was told only that they didn't have any. I wasn't told where to find their store location online, or who I could talk to.Overall, I'm unsatisfied with my visit. The food was fine, but I feel that the service was completely lacking.
Details
Phone: (830) 629-2845
Address: 181 Creekside Xing, New Braunfels, TX 78130
Website: https://www.panerabread.com/en-us/cafe/locations/tx/new-braunfels/181-creekside-crossing
More Info
- General Info
- From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread New Braunfels is here with warmth and welcome. Panera Bread. Food as it should be.
- Email Business
- Services/Products
- Bagels Bread Broth Bowls Coffee Desserts Drive Thru Kids Meals Pasta Pastries Salads Sandwiches Soda Soups
- Brands
- Horizon, Pepsi, Stonyfields
- Payment method
- visa, amex, cash, discover, master card
- Location
- New Braunfels Town Ctr-Creeksd
- Associations
- Day-End Dough-Nation™,Panera Bread® Community Breadbox™
- Other Links
https://www.panerabread.com/en-us/cafe/locations/tx/new-braunfels/181-creekside-crossing
- Categories
- Other Information
Specialties: Hand-Tossed Salads, Soup In a Breadbowl, You Pick Two, Freshly-Baked Breads, Flatbread Sandwiches, Power Menu, Vegetarian Broth Bowls, Specialty Breads, Artisan Breads
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