Chase Bank - Corporate Headquarters

They did decent job when I had account with them during my Radio City days.But they need to drop MSG as sponsor,due to racial discrimination at Radio City.US district court has my case,Judge Debra Freeman assigned to case.Suing for 10 million award damage,backpay.Was 11 years as security officer

Regarding; New Online Banking Website
I am livid at the poor design and ability to offer “real time” information of Chase's New Online Banking Website. There is an old saying “If it isn’t broken why fix it?”. Ever since Chase Bank changed their online banking I am having an extremely difficult time trusting what I see. Chase's previous website offered a better “Real Time” view of my accounts. In the past and currently I check my account daily and do my best to compare it with my written registry. This new OS Chase Bank has put online is in serious need to reflect “Real Time” as well as their past website did. The past system was much faster and had a great ability to subtract or add money almost immediately which gave me a real time overview. I trusted that between my online account and what I had written down, ( having the challenge of Traumatic Brain Injury), I would rely on Chase's Online Banking to reflect "Real Time" and an accurate overview of my accounts.
Chase Bank's previous online banking system was so much better at reflecting “Real Time” transactions so I could trust what my registry reflected and what my account/s reflected. Your previous system was much more accurate.
I suggest that Chase's MIS department review this poor new system of online banking and perhaps compare it to your past system which was far more accurate to “Real Time”.
Do I feel I can trust Chase Bank with my money? No, not since thier new online banking website is totally unable to deduct or add transactions and have them display a more accurate and real time view of my account.
Once again Chase Bank's past operating system was far more efficient at deducting transactions so when I look at my registry it was much closer and I could trust what the online banking system. matched with my registry was real time.

I will also add that my mother who is 84 and generally very computer savvy is also having repeated problems with Chase's Online Banking System.

Is there any other customers other than me that has retained a Chase SLATE credit card for more than 13 years and be told by Chase they you are in "good standing with the company, pay as agreed and have excellent credit" and then received a letter of appreciation for their loyalty to their company by closing their account without any forewarned reason or notice? A prior notice to use the account more often or else...would be the correct and ethical way to give a cardholder warning they want to remove prime customers from their clientele base. I would think prime lending would be there goal. ($) Sub-prime lending must be going good for the company.

Someone acessed deposited $914 .28 ,a fake check with my name and with a fradulent signature. The person withdrew $1000 of my money ,I did not notice the transaction till three days later . I called and made a report to chase of such transactions chase said they did not suspect any fraud on my account . I made a police report ,chase said it is immpossible for someone to counterfit their new chip card. If i did not make such deposits and withdrawal then who did it someone at chase did it . Chase refused to refund me my money ..... poor customer service they did not even investigate the person whos name is on tje check it is also a chase check. Now i am going to close down my chase account . Also i am going to start a sear campaign against chase because your money you work so jarf for someone just take it and chase refuse to do a in depth i vestigation . It is not fair to the customers ...

I was shorted $1000.00. Shame on me, because I asked the teller to put it in 2 envelopes and didn't count it, I put it in my bag and left.My dog was extremely ill and had to have hip surgery, I went to the vet and to walmart to get what she needed to make her comfortable. At home I counted the envelopes and found it to be short Immediately got in touch with the branch, Mgr Carrie asked me to take the envelopes to count them and it was short. She started the investigation process. After 1 week I called Heather, the marketing mgr. After several days, they conference me in a call to tell me the teller and the cash dispenser machine balance and there was nothing they could at there level. I was referred to Arianna,an escalations mgr, who told me once I walked out of the bank it was my responsibility and there was nothing she could do. Frustrated and irate I told her that was unacceptable to me. I asked to speak to a superior. An associate named, Paul Clayworth told me that the case would not be closed and he was referring it to the executive office and they would do a more in depth investigation. Now i'm speaking to Clarice. Phone # 1877-658-5560 ext,#1299104. She assured me that she'd investigate it and get back to me. After a week I called her and left a message. In her voice message she stated she'd be away from 11/10 to 11/14. The following day I left another message and she did respond to me. She told me exactly what the other associates told me. Almost verbatim. Makes me wonder if they are reading off a script and how much time did she truly dedicate to my investigation, being that she was out of the office for some days. The bottom line, I lose my $1000.00 because it is my word against the teller. She did mention that the teller stated that she remembers the transaction. I would too if I stole it. I have no recourse at this point, I offered to take a polygraph, because I have nothing to hide, but I was told they don't do that.

This Bank is a total and complete joke. My credit card has been off for a month and I cannot count the phone calls that I have made to try to get it turned back on. I paid off the balance I even had one of their representatives tell me they wouldn't get off the phone until this matter was taken care of. That was over a week ago this company is completely 100% lacking in every way when it comes to customer service. Absolutely a joke! I would advise anyone considering banking here or using credit cards through Chase to please do not unless you are looking for problems. I bank with him before they were Chase back when it was Washington Mutual and I quit banking with them because of all the hidden fees and bullshit. Now I just use credit cards with them and I can't even do that because they are so incompetent!!!

Subject: New Branch Manager Andrey Puzanov. I met him the first week of his taking over Chase Branch at 71-41 Main St. Kew Gardens Hills, NY 11367. He is so determined to help each and every customer he could who was waiting on line. He stood at the front of the line and guided each person personally. Whenever I am in the branch and he is walking by, he comes over to ask if I am being helped. He does it with sincerity, professionalism and you know he wants to help you. I notice he does this with not just me but any customer who is wondering around. He approaches them and ask them if they need help.

I told him "You look hot why don’t you open your tie and shirt and take off your jacket" He said it's not allowed" and he needs to maintain a professional appearance. I only wish your other branch managers over the years had his ambition, passion and energy and his sincere desire to give each customer the best service. I hope he is recognized for his hard work.

Stan Norwalk

I HAVE HAD THE WORSE EXPERIENCE WITH CHASE A QUICKPAY OF $180.00 WAS SENT TO ME AND THE PERSON FORGOT THAT THEY AUTHORIZED THE AMOUNT. CHASE PUT A FREEZE ON MY ACCOUNT AND NEVER NOTIFIED ME AT ALL I WENT TO DEPOSIT MY CHECK THE TELLER DID NOT SAY ANYTHING TO ME. I WENT TO USE MY CARD IT DID NOT WORK AND I WAS THINKING THE STRIPE WAS DEACTIVIATED. I CALLED CHASE AND THEY TOLD ME THAT MY ACCOUNT WAS FROZEN! I SAID WHY WASN'T I NOTIFIED BY THE TELLER OF ANYONE ELSE . THE OTHER PARTY HAD TO WRITE A LETTER AND HAVE IT FAXED OVER TO THE CLAIMS DEPT WHICH WAS DONE AND THEN CHASE CLAIMS THEY NEVER RECEIVED THE FAX WHICH I PERSONALLY FAXED OVER. ONCE THIS IS CORRECTED I WILL NO LONGER DO BUSINESS WITH CHASE AT ALL.

THEY DESERVE A NEGATIVE STAR!!!!!!!!!!!!!!!

DO NOT DO BUSINESS WITH CHASE .. THEY ARE CROOKS AND DONT CARE ABOUT THE COSUMERS RIGHTS . I RECIVED A $37.00 LATE FEE WHEN THE PAYMENT WAS MADE ON THE DUE DATE AND THEY REFUSED TO REFUND THE LATE FEE.. I WOULD NOT RECOMEND ANYONE TO USE CHASE CREDIT .. STAY AWAYYY !!

Chase employees are very untruthful & will tell you all kinda of misleading crap to get you away from them. They tell me not to depend on text alerts. Why in the HELL would Chase offer it???? #circus #clowns