Coastal Nissan

I had a terrible service experience at this dealership and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or acknowledged receipt of my email...a continuation of the poor service and the "I don't care" attitude you'll get at Coastal Nissan.



I spoke with the service technician on the phone and advised I would call him back within 30 minutes to authorize any of the work quoted. After an hour of attempts to reach him- all attempts were received by me being dumped into voicemail- I left a message on the machine. Following leaving the message, I again called back and was told by the front desk that they were "too busy" to get him on the phone but they assured me he checks voicemail frequently. Almost two hours later, I arrived to the dealership to find the technician and another employee standing in the service bay laughing and talking. I should note, the service bay was completely empty.



When I approached him about my car and about the message I left him, he advised me he had not "had time" to check his messages. When I voiced my frustration with him and my impression of him standing around laughing with co-workers while I had been waiting for a response, he quickly snapped at me and told me he had been "too busy" all day and I needed to "calm down". When I told him to "drop his attitude" he smart mouthed me and walked out of the shop.



I would never treat a customer like the service technician treated me. Not only did he not respond in a timely manner to my attempts to reach him, in fact he didn't respond at all, but he also was rude and belligerent rather than apologizing and attempting to fix the situation.



I will not be bringing my car back to there; it will be worth the extra drive for me to go to Quincy than to deal with their rude and delayed customer service.