Zehnder, Scott, MD

"Hi, how are you doing"..."Tammy...HI" but before I could even say anything since I am still getting into the hallway and making sure I don't hit her with my stuff or slip since I am looking down she then suddenly says "YOU CAN LEAVE!" I said "what?" She said I & tha!now! At this point I am totally in shock & freaking out-for a slight moment thinking i'm on one of those candid camera shows but she was YELLING at me. I said-I am not going ANYWHERE until I speak to Dr. Zehnder! He then comes out & now all hell breaks loose w/ his nurse...He ask me what is going on this morning so CALMLY because I am in dire pain & drastically NEED him to treat me so no matter what this lady's problem is I need him & start telling him everything. I said it all started yesterday when I tried to make the online appt & via phone, I start telling him the story about how I was treated by the older nurse & how they weren't there at first & I thought I wasn't even going to get in since nobody told me anything...THE WHOLE time yes THE WHOLE time HIS nurse said to THE DR. that "WE ARE NOT TREATING HER" and "I AM CALLING SECURITY yes I said SECURITY"! I am dumbfounded by the behavior of his nurse & her horrible unprofessional attitude. I start to explain to the dr. again that his dad had treated me for all my back/neck issues but this was a issue I had w/ Dr. Spitzfadden, as I am telling him my history (in the hallway between medical rooms for ANYONE to hear-thinking that violates my HEPA protection in someway) His nurse has then gall to say I have only been there ONCE! I've been going there for YEARS w/ him being my 3rd DR.! He then scuttles me into the 1st medical room, keeps the door opens & argues w/ his nurse that everybody needs to "Reset" SHE continues to tell him it's either ME OR HER & that she REFUSES to treat me (I am assuming with blood pressure test, temp, etc) Finally I get it out to him that I believe I have a problem with the muscle in my foot or twisted ankle or something. He BARELY looked at my foot, asked me where it hurt and if I wanted the same treatment w/ the injection they shoot in your heel & that's it. While all this is going on...here is where I lose it...HIS NURSE SAID THIS IS EXACTLY WHY WE NEED TO STOP TREATING HOOSIERS like her! I was now livid. I told the doctor to tell his father when he got back from vacation that I will no longer need his services & HOW DARE she call me a HOOSIER...I make 6 figures a yr & that his nurse is a "B***H" as well as the rest of their staff in front & now I have had it & will be making reports to every single site I can as well as calling the director of the board for their facility over this entire event. I never felt so OFFENDED & mistreated by MEDICAL PERSONELL in my life.

HORRIBLE experience-Bellevue location (I have seen Dr. Spitzfadden, K. Zehnder & today his son S. Zehnder for about 7 yrs now) Dr. Spitzfadden treated me for plantar fasciitis (for all who have had it you know it is unbearable pain in the arch/heel of your foot) so for the past 2 days I have used a cane & got a 911 appt made for this morning at 7:30AM. Background info: I filled out the appt sheet on their website (nothing came of it) then I called & was put into a voice mail system (8:35AM) at 9:35AM I get a callback where we got a appt made & promised my xray results would be able to be picked up as well so I could bring them to my other dr...I arrived at 7AM but there office was dark & locked so I went next door & they said they don't open until 8:30AM-I then call the exchange # to make sure they REALLY had me in for a 7:30AM appt...around 7:08AM a nurse goes into the office while I am still on the phone w/ the exchange so PHEW I do have a appt. I walk in & knowing that it is a new year I already have my drivers lic/insurance/co-pay ready so that I can give them all of it & fill out the paperwork that they ALWAYS make you do if you haven't seen them in awhile. I rudely get told to have a seat that I won't be called upon until about 15 mins before my appt...Ummm it's not pretty close to that time but I have a seat anyway where I am ignored. An elderly gentleman shows up at 7:30AM & a different nurse starts to process HIM as soon as he gets to the window I am thinking to myself "WHAT THE HELL?" so I get my cane/stand in pain/hobble up to the desk & tell the gentleman that's standing there "Well I've been here since 7:08AM & told to have a seat & didn't even get to sign in so I guess I will sign in right behind you"-knowing the nurse will realize they have ignored me at this point. She then asked for my info OF COURSE & then tells me to fill out a novel of paperwork that I could have had done by now & took my id's (time 7:43AM) I call my boss to let her know that even though I got there really early they are obviously not going to get me started at my proper time & I am going to be later than expected. So I go back & still sit...more people come in...another lady goes right up to get processed & then the guy who was there at 7:30AM goes & gets called in to see his dr. & I give myself one of those "ugh" sighs (now that my appt is really starting late) the nurse taking him back suddenly yells across the room to ME that his appt is w/ another dr. & "I said "OK GREAT" (thinking to myself OMG how embarrassing) that she just did that with other clients in there w/ me. Finally I hear my name called behind me...I gather my purse/coat/cane and as I am struggling to get through the door the nurse she says to me