Mathis Brothers Furniture

Let me start by saying I have pretty much bought everything in my house from Mathis Brothers....no more! My sister & I went shopping there 3/7/14. As soon as we walked in we were approached by a salesman named Chauncey. We told him we were just looking. He said that's fine I will just follow you in case you have any questions. We said we are not buying today & if you want to give us your card we will get in touch with you. He told us he couldn't give us his card until we got ready to leave. Ok, whatever. He continued following us asking all kinds of questions. We worked our way close to the restroom where we tried to get away. We were in there discussing how annoying it was being followed when another woman overheard us. She said she worked at the Mathis Brothers in Tulsa & she gave us a visitor sticker to put on. She said they should leave us alone now. Not true! When we exited the restroom, Chauncey was standing waiting on us. We tried to exit another way, but quickly realized it just went to the warehouse. We turned back & had to face him to get out. We had to be rude & said look "we just want to be left alone." We made it about 2 feet & got bombarded again! It was ridiculous! We had another salesperson come up while one was already there. I thought there was going to be a fight. One told the other "I've already got these". It was a terrible experience. I felt like we couldn't even look because we were always ducking and weaving! I don't know what Mathis Brothers pay their salesmen, but they either need to pay them more or higher less salesman because you feel like your being dropped into a pool of piranhas!! I will be going to a different store from now on!

First of all let me start by saying my husband and I were having a great day up until the point your guys loaded our furniture into our truck!!We Arrived and were promptly greeted and asked if we needed any help or if we wanted to shop alone we said we wanted to look around by ourselves at that moment.The lady gave us a card and we looked around.We found somethings we liked so we made our selections.We heared our name got our pick up slip and went to the loading dock.We backed up and the guys started to load the truck.All of a sudden my husband saw that they notice there was metal sticking out from the bottom of our recliner and instead of them trying to think of a way to flip it or position it differently they just tried to lift it and put it in metal down and it happened so fast there was no way to even say STOP!!!!They had dented our brand new truck!!!!The look on my husbands face I will never forget!!All the guys could say is uh,uh,uh will get our manager.(By the way if you are going to hire small short kids to load your trucks have them load lamps or rugs not heavy furniture that they can't lift)!! So we wait for the manager to come 20 min and he gets there and another GENIUS young guy who has no clue what to even say so he gives us a number to call cause on the weekends the big boys are off.So we drive away and had what was supposed to be a great night of enjoying our new furniture all we could talk about was our truck!! We spend our hard earned money in your establishment and that is what we get in return.Very disappointed!!So we had to wait Til Monday to call to discuss the matter.When I call a young lady answered I asked for the risk manager and of course he was not available which angered me!!So the young woman told us to get an estimate and fax it to her.We found a great place to fix the large dent your employees made.We Got the work done and sent the cost to the young lady.I called that day but no one answered so I called the next morning to speak with her and she was at lunch but guess who answered the risk manager so I tell him what had been going on and asked if the estimate had been received and he told me oh I have so many of those around here so she can call you back which again angered me cause we were supposed to be dealing with him in the first place!!So I give him our number and waited finally when she called I missed it.So the next day I call again the risk manager answered again and I asked to speak with her and he said there was no need she got the fax and had mailed the check.I would strongly suggest who ever hires these employees to train them well they have no clue about how to talk with customers!!And also for all that frustration and anger from your employees denting our truck you didn't even offer us a gift card or discount on a future sale!!That would have been something but I guess to your company we don't really matter,but it does matter to us cause there are plenty of other places to shop for furniture we just chose this place because we thought we could trust the staff to be competent but you can't train every dog to do tricks!! So that this doesn't happen in the future to someone else you should have the loaders think about how they will load instead of trying to just shove it in and go on to the next !!We as customers should be treated with respect and shown that we are important to the business and not just another sale!! I honestly don't know if we will shop in your store again at this point!!I just know that if I was in charge of handling stuff like this I would do a much better job than the guy in charge he has absolutely no clue how to handle situations like this I wouldn't want any of the people involved employees of mine!! It looks like this happens a lot I wonder if people know how much this goes on cause if we knew we would have never even considered shopping here!!But then again whoever reads this probably doesn't care!!

Bought and paid for about $10,000 to furnish a home. After they damaged a piece of furniture they scheduled a time to redeliver. After After receiving a rude phone call from the driver wanting me to walk off from work and meet him 2 hrs before their set appointment time. When I informed him I scheduled my day around HIS appointment time he was very rude. And I received a call from someone named Ron complaining his driver was waiting for 20 min with no one here still before their scheduled appointment appointment time. Again rude. I will spend my money with a professional company. They are your best friend until they get your money. Buyer and and tornado victims be aware before you buy

AT is the best man you will ever meet. He taught me a lot and I am forever in his debt. I am honored to call him Friend. H

Me and my wife bought a lamp, dresser and loveseat recliner . We paid to have it delivered . Told all the sales people we needed it after 5 they told us to let the delivery guys know . Well that was a week ago have talked to a guy by the name of branden he said he would have it sent out today . Well guess what it was not !!! My wife called and the lady she talked to said there was nothing written on the account about any of this so I have one last thing to say go to BOB MILLS

There was a small issue with a furniture piece and one of your sales manager, Mr. Steve Soltysiak handled the situation on a very professional manner. I was a little disappointing with the situation and had a sour taste but thanks to Mr. Soltysiak and the way he handled the situation I am still a very loyal buyer to Mathis Brothers. I know I may not be a gigantic buyer but we have purchased lots of furniture from you. Thank You!

There are so many things that I love about Mathis Brothers, like the amazing furniture selections, trusted long standing company, but the main reason is, I can come there and just look around!! As I come in a sales person greets me, ask a few questions, then it is Really Okay with them it I say "Im just looking" LOVE LOVE LOVE THAT!!! No pressure, I can just walk around and look, (YES!!), but if I need anything they are there ready to help in anyway!! No place is better or even comes close!! Keep up the fantastic, amazing, great work!!

The prices and the financing options are what keep me coming back. The sales staff are like jackals though. It's ridiculous trying to just shop without being stalked.

THE STORE IS JUST BEAUTIFUL!! EVERYONE IN THE STORE WERE EXTREMELY PATIENT AND PLEASANT. WE SPENT A LOT OF TIME JUST PLAIN LOOKING. THE WHOLE EXPERIENCE WAS GREAT!! OUR SALESLADY HOLLY JESS OP WAS GREAT! THANK YOU FOR HAVING THE MERCHANDISE SHADED.

I have been a repeat customer for over 20 years. I love it when I come in and Bryon Fooley knows me by first name. I just replaced my living room furniture and he was nothing but nice.