Oxford Overhead Door Sales Co

I've been using this company for over 3 years to service the many overhead doors on our farm. The service guys have always been cordial, polite and professional. A sign of good service, everything works like it should without any worries.

I went to Oxford overhead door to purchase a garage door spring due to mine braking

I showed them the broken spring, a 32" spring. They came out from the back with a 34" spring and told

me it would work fine. I did not question there expertise.



That night when I got home from work I went into the garage to fix the door. At that time I noticed that there

was far more repaired needed to fix the door.





Without thinking anything about it I took the spring back without ever using it. I wanted them to come out to the house and

give me a quote for a new door.

When I asked for a refund and to come out and give me a quote for a new door I was told that they do not have refunds

I was surprised by this due to no sign or anything on my recipe saying no refunds.

The woman behind the counter told me that when she tells people this they walk out some times.

I told her that the other woman that sold me the spring never said anything about a no return policy and that it wasn't posted anywhere

or on my receipt. She said that it was posted and showed me a 5x6 frame on the inside of a window opening in another room from were I paid for the item

I told her that it should have been posted behind the counter were I paid.



I told her that I wanted a new door that would cost $1,100 (price I paid someone else) and that they were losing out on a lot of money

so she called the woman I had originally bought the spring from and she said the same thing. No returns.



I feel I was taken advantage of by Oxford overhead door by not telling me or having it on the wall or my receipt about the no return policy.

I still have the spring that’s sitting in my garage and a new door done by another company.