Magnussen's Toyota of Palo Alto

I always go to Magnussen’s Palo Alto Toyota for my car’s maintenance. They have great service. My service advisor is Randall Ricalde. He’s very kind, professional and trustworthy. Highly recommend Randall Ricalde

Since I’ve started coming here, Octavio Rubio has provided excellent advice and service. He’s always punctual and kind and respectful and always makes sure to take care of the customer, and leaves them happy and satisfied with the excellent quality of job he does. He is always available to take care of a customer. I’ve been at different Toyota dealerships but have not gotten the same quality of service I’ve had with him.

Crystal Conchas is great! Takes time to answer questions and is super polite and professional. I felt good trusting my car’s care in her hands

I have been bringing my car to Magnussen's Toyota of Palo Alto since I bought it. Alex Ramirez makes getting my car serviced so easy! He always recognizes me when I show up and takes care of any concerns I might have. Alex explains what will be done to my car and is always there when I pick it up to see if I have any questions. I love having such a great place to bring my car to get serviced.

Magnussen's is an excellent Toyota dealer for Auto service especially my service advisor, Randall Ricalde. He served my car since the first maintenance till now. He is always very kind and friendly to listen your comments and provide a fair suggestions for your car issues. I would say he is one of the best.

We discovered our daughter's car was barely starting. The service department was closed, but I left a message with Alex Ramirez that I'd like to drop the car off by 7am the next morning to see what the problem was. He called me back by 6:35 that morning and said to definitely bring the car in. He was already hard at work with another customer when we arrived and greeted us within minutes. He said they would look into what the problem was. We had the car back within an hour! Our daughter got her car back and was able to get to her summer school class at UCSC that day on time. Thank you Alex and the team at Toyota!

I’ve been coming here for years and had an appointment with Alex Ramirez who I call directly. He’s always able to work with my tight schedule and make sure my hybrid is running smooth. He keeps track of everything for me and is one of the reasons I’d buy another Toyota. I always get very professional and high quality service. I highly recommend Alex and trust his advice completely.

This is not the first time I have written a review about my experience with Magnussen's Toyota service dept. Each time my experience has been excellent and this review remains the same. I told Alex Ramirez the problem I was having and he understood and explained to me what needed to be done.
He helped me called for my ride home and was very attentive that I get my ride. I also saw Alex Ramirez again when I picked up my car. My 1997 Camry drives beautifully now.

Thanks to Jared Weber, I got my airbag fixed. My Prius had some problem of the airbag system of the passenger seat, the airbag sign turn ON and OFF intermittently. I had no idea what was going on. They fixed them in a few hours!

Need to purchase a brand new Toyota Camry hybrid within 24 hours. Recommended by Costco auto service to another dealership and found a car that I liked, but the sales person did not bother to negotiate price. So I came to this dealership because it looked like they had good selection. Said Abbas, the sales person who responded my inquiry at 11:30 pm the previous night, showed me the inventory but did not have the color that I like. He got his manager to help and also willing to get me a good discount on the price. We also had almost none negotiation and agreed on my trade-in since the price was good for me. Got the car I like and the price I like thanks to the best sales person Said Abbas. He also followed up by phone to make sure that everything was okay. Excellent service and excellent professionalism. By the way, the financial officer is also excellent! No high-pressure sales on all kinds of after market things and get to the point right there. Highly recommended - one of the best car-buying experience that I have.