American Eagle Muffler & Brake, Inc.

He reworked the exhaust on on one side of my Motor Home. After getting home, I noticed that the tail pipe on that side was higher than the one on the other side. I looked at the pipe that was reworked and noticed that one original hanger was bent which cause the pipe to be higher. I call to ask him to rework that hanger, but he refused to rework the hanger that caused the tail pipe on that side to be higher than the one on the other.

I drove to American Eagle on a Friday to discuss the available options for my vehicle, as I was told by a coworker that this guy knew what he was doing. During our discussions, impatience and social intolerability governed the majority of my interactions with the owner. Despite these undertones, I decided to go with him for the job considering the recommendation from a coworker and his price was right. The following weekend (Saturda) when I had the work done, it took approximately 2-3 hrs. I had installed a few Magnaflow tips/mufflers and had the cat-back piping ran with 1/4" large pipe than OEM. When looking/listening to the work it seemed like good work, and I was satisfied.



10miles down the highway, and I noticed that every time my car drove over even the smallest bump or elevation change, a terrible clanking sound coming from beneath my seat. I immediately called the owner, told him about what was happening (this was Saturday at 1:00PM - he was open for another 4 hours), and asked if I could come back for him to take a look at it. After a rather unpleasant conversation, I was essentially told to either come back next weekend or to ignore the problem, because his work was done. This man is a terrible business man, and further more a considerably under talented craftsman. I called Bonnie and Clyde's Muffler Center, told them the story, and they admitted me right away. They let me examine the work done, and it was noticed that the exhaust suspension wasn't done properly, and the passenger exhaust pipe was crooked and bent too far. The work was fixed for a very reasonable price. Go to Bonnie and Clyde. Do not go to American Eagle.

When you walk in to American Eagle Muffler in Pasco on a Friday morning at 9:30 and ask to talk to someone about a minor complaint and are told "I don't have time for complaints come back Tuesday" then the owner physically walks away from you that isn't a good sign. When they realize you are/were a previous paying customer and pull their heads out of their tail-feathers and actually come back to talk to you but decide "that's not my problem" you have an even BIGGER problem than the steam rolling off my head.



What happened to honoring your work or even if I need to pay to fix something then be professional enough to have that disucssion don't walk away from your customer!



When you work on someone's vehicle and you get slag on their chrome you should take the time to fix it not make up excuses how you don't care about it.



And for the record when your asked "what about when you get hot rods in here do you leave slag all over the underbody of their rides" and have nerve to answer "yes" I know your lying!!!



If there was a "dislike" button here I'd be using it several times.

Great work and great prices. They won't try to sell you muffler bearings or blinker fluid (unlike some other places).