DeSimone Auto Group Philadelphia

My 2015 Kia Optima was hit in front of my house and the driver took off, Desimone came and picked up my car for me (I had a baby two weeks before so it was hard for me to get to them) and dropped off the rental right to my house. Less the two weeks later my car was finished and looked just like new and I must say they went above and beyond to make this experience so easy!! I will definitely use them again and refer everyone I know to use them

The estimated time of 1 hr ended up being 3 hrs. People were polite but initially what it was described as a very simple job was actually more complex even tho it was an standard safety recall.

Thanks to all of this I had to wait there the 3 hrs and I was late for another appointment.

The phone number listed above is wrong.

The correct phone number is 215-744-6400................................................................

Sooo, I had my very 1st real accident two weeks ago. :^((( I was in Center City and the shop couldn't be closer. After handling all of the business with the cops - I was free to go But I didn't know what to do. I couldn't drive the car. I was hit on my right side door, bumper & tire! I'm stressed, late for work & worried sick... The tow truck driver was there in NOOOO time..... even before the cops (SMH!). My car was towed, The lady running the front desk Alison took care of me from there! She dealt with the insurance company, me & provided car updates, as I waited with supplied coffee, bagels with cream cheese ( I'm hungry when stressed...heeheee). Even though, they couldn't verify my Insurance - the OWNER still entrusted me with a rental car that day! I was so appreciative. My car insurance situation was resolved & they requested I get a different car. So Alison took car of the switch from one car to another without any effort or concern from me. I just had to be there.



My CAR LOOKS AMAZING and it run like new again!! - 2013 Toyota.



Sorry Alison, but if I every have another accident - I will need you to hold my hand again.



Thank you for your general support, concern & care!