Hendrick Honda - Pompano Beach

I service my vehicles at this location. My service advisor is Erica Harper. She is very knowledgeable with all vehicles.. She makes every effort to accommodate and all my vehicle needs!! Most important Erica returns all phone calls and follows-up after every visit.. Thank you Erica!!
Steve S

Got a full bait and switch by Monsour. When I declined upcharged deal and expressed my displeasure at having our time wasted dude got irrate wanted to fight and tried to follow me put into the dark. As my wife walked out and he had the door open she thanked him for holding the door and his reply was "Go Fck Yourself" as her and my children passed through the door. she told what he said a few miles down the road.

What a shame! These guys are just shameful! They will scam anybody after someone takes their word and run a fast one by you! No way will I send folks at my office or anyone else there. What a disgrace to the Hendrick name. Buyers run for somewhere respectable!

I told them over the phone that I had special needs financing issues when they called me to come on in, and the sales manager Max would serve me (first lie as the web page states the sales manager's name is not Max). During the Consultation Max took numbers back to Ashad the Finance officer, and came back the second time telling me, "Great news! We're within $10 of your target payments with nothing down every month!" (This is the second lie). They took my Saturn to be appraised without even asking me if I wanted to come along, then come back about an hour later. After another hour I take my new Honda Civic DX vp for a test drive, after which they come out with paper work to sign from finance last of which is the retail contract. I got a look of monthly installment payments, and they were $120 over target for affordability. To whit I was told, "It's just a numbers game, and you'll really be able to without any problems." I grabbed my old keys for the Saturn, started it up, and it was making grinding noises (yep, I was hosed)... unable to say that they did it due to sales clinchers such as "You saw your keys gone, right? You gave them permission." I demanded to speak with a sales manager that I was assured that I was speaking to in the first place. Alfred presented himself, and appeared in the dealer office to be working the numbers to make them better. He came out, and this time in finance they were $50 over goal which made a bigger difference. The retail contract had the finance company name on it with a statement of no recourse at the bottom. One week later someone in my neighborhood went around smashing up people's car windows, and breaking into a couple of homes. Needless to say, I take it to the dealer to look at getting it repaired there, and receive the question "What do you want us to do with it?" I asked if they would repair the damage, and was not even taken to service or even raised an eyebrow. I asked at this point who owns the dealership, and was told Tom Edwards which was another lie. The latest is that the bank listed on the contract (after 10 days) has not been solidified after the damage was reported to my insurance in spite of the finance manager told me I was locked in to a bank. Today I was told again I am lucky to be financed by Honda (which is well over 2.5 percent above what was promised). I went into sign the finance contract for Honda Motor Company on Tuesday March 15, 2011 as apparently the Capital One Car Loan did not go through signed 15 days prior, and they were upset about buying down the contract from Honda to get the same financing at 14.81%. and back dated the contract to March 2nd 2011 which when I questioned was told it was better this way. I have since reported them to the better business bureau, agriculture and consumer affairs, and given them my honest opinion of their company where feedback is elicited. I was told several times that they wish I would take some of the reviews down, but they don't agree to my terms so here's another. Also useful of note, they stuff the dealer rater with their votes, so you may want to find other objective reviews before even entering a Hendricks dealership EVER! This is a place to run far, far, far away from. Should you decide out of morbid curiosity to visit, just stay as close to the doors as you can.

WOMEN BEWARE - My 60 years young widowed mother made the mistake of swimming with sharks. Do your mom a favor and tell to avoid going to a place that smells blood in the water and takes no prisoners. They sold my Mom a 2009 Honda Accord for thousands over Kelly Blue Book (keep in mind dealers go by the Black Book - much lower). Gave her a SIX (6) year loan at 12%. Total cost for a $14,000 car ------; $29,000. BE WARNED and tell your mom to stay far away from these guys. Be a better son then me, do not let your mom go car shopping without you.

I was offer through mail a $9.95 oil change. I though it was because I bought the car there! I agree to it and made an appt to come in. I would have never thought this would turn into my worst experience going to a dealer. Even before they started. the guy, Mike (service consultant and tech) came saying that my car need it some repairs to tires and brakes. I had to get to work and I kindly told him I would come back Saturday. He instead told me my car was already being work on. To find out later all he did was open the hood of the car and was still lying where I had left it before. Short Story, my $9.95 oil change turn out to be a $600.00 bill. I would never ever step or buy a car or come close to this place! Please beware!! all they did was laugh like look I got this person good!!

Fixed my car fast and right, I would highly reccomend

Bought a Civic Si. I wanted a copy of the buyers order and they refused to give it to me. Salesman and finance guy treated us like they did not want our business. Very dissapointed in the way they treated us. I expected better. I had my own financing arranged through my own bank even before I went in to look at car. Was given excuse after excuse

why they would not give me a copy of the buyers order. Bottom line salesman told me was they thought I was shopping around to other stores. If it was not for the fact that this location was convenient for me, close to home then I would have left and gone to another dealer. Price of car was fine, coulda gotten same deal at any other dealer, but again Pomp. Honda was convenient for me. Just bit my tongue and eventually got what I needed, but it took 2 days to get accomplished what should have taken a few hours. Left 3 messages for finance manager and he has yet to call me back. It is not the product, but the people. I would not recommend the dealer, but yes to the product. I am sure salesman was only doing what he was told to do so I do not entirely blame him for antics, he did make numerous calls on his day off to get me the info I needed so I could get financing finalized. Was a bittersweet event. Bought my son his first car, but did not enjoy the experience. A real shame. It should not have been this stressful.