Portsmouth Pizza Factory

I have been a loyal customer at Portsmouth Pizza factory, we have ordered food regularly for 14 years, once or twice a week. Tonight I got a delivery order with the wrong food. I called to explain and the women (owner) argued with me and stated that I actually ordered this. I was completely taken by surprise. I would have expected an apology and make it right not an argument. I have dropped several thousands of dollars over the years and they lose me as a customer over chicken wings??? I'm in customer service and I know how to treat a client, that's why I rate #1 in New England with JD Powers surveys in the auto business. I'm gone forever, shame on you Pizza Factory.