Pennsburg Fast Tag

Pennsburg Fast Tag was purchased by Mark Fluharty and Gerhart, Hartman & Ritner Insurance in 2012. Relocated the office to 262 Main St. Red Hill PA 18076. Any previous ratings should be ignored. We have great pride in the service we offer and will do everything to make your experience at Pennsburg Fast Tag a good one!

Read before you go. It all started with a clerical mistake where mileage for a vehicle was recorded as 41000 not 4100.The owner of Fastag reassured that during the transfer of title (two weeks after original error was made with a previous transfer) it will be fixed “No problem”(admitted to the mistake) 2 weeks later-no title,phone call,paperwork was sent then. (delay of service).After a month of waiting-title comes with now 2 mistakes-mileage and middle name misspelled.Sent a letter asking for assistance,along with a proof of current correct mileage-inspection record.Get a phone call from staff of Fastag (no name given) denying the mistake and saying it’s not her fault. Firmly informing me that she can send the papers again-and she does.3 weeks later-title comes with mistakes and a handwritten note from Pennsburg stating it was rejected and more inspection records should be sent.Office visit with seller-Woman who I later find out is the owner, raised her voice,blamed Harrisburg for making mistakes like this. She was trying to pass on dealing with Harrisburg to me as the owner-I refused stating it’s her responsibility to fix the mistake that was made in her office.She sends paperwork again including another inspection record.Title comes back with name fixed. Another visit.Owner: What could have been done was done.I can send in the paperwork again.Another reference to me going to Harrisburg was made. I declined.I explained it shouldn’t be my responsibility as the customer getting a service I paid for to fix the mistake that I didn’t make. Owner:Again,claimed that it doesn’t matter who made the mistake and in general blamed Harrisburg and said they make mistakes all the time.She started to get irritated.I asked about who is the supervisor or someone else to talk to.She yelled “I am the OWNER!”.Reinforced the fact that as a notarized facility they were paid to provide a service which they failed to do correctly.Owner of Fastag became more agitated-kept yelling-I kept calm. She kept saying that she can send records again.Finally said I will not leave without the records she sent. Reply:screamed that she doesn’t have time, doesn’t like to be demanded and that a phone call ahead of time would be necessary so she could have them ready.I said I will wait. Waited minutes,she reported that she can’t find them now. My “problem file” was missing. Asked for documents to be mailed to me after she finds them.She filled out affidavit of correction that she seemed to be unfamiliar with (in pen).No files saved on computer.Got copies of what she was notarizing then and waited for the letter that she said she wrote admitting to the clerical error.2weeks later-no paperwork mailed as requested. Called her-she said I have everything, reminded her of the notarized letter she said she sent. She said she thought she sent it. After that l got copies of same documents she gave me when I was there. No letter stating her mistake. How was I supposed to go to Harrisburg? She sent them what I supplied.Nothing notarized where she stated her mistake.3weeks later, no title.Called Harrisburg, changes were made but no title generated,needed payment with MV38.Called Pennsburg,interrupted before finishing,finally informed her payment is needed. Response:“I would have to research that I have customers right now and am busy.If you want to send that in with the payment go ahead”My response:“I didn’t make the error, I’m not going to pay for it” Response:“I already sent in a payment, I did my best, I will not sent anything until there is a response from Harrisburg. I have customers I don’t want to cut you off but have a nice evening”. Hung up before I could say anything

I sent in payment. Didn’t want to deal with her, went to my local tag place. Got my title after 6months.