Ellis Redford - State Farm Insurance Agent

Clinton Cook at Ellis Redford provided me with a renters & auto policy here in Salem VA.

However for weeks I was unable to get my Auto Insurance ID cards. Dozens of phone calls and emails were made to both State Farm national call centers and to the Ellis Redford local office. I rarely was followed up with voluntarily. Little did I know I was without coverage and despite Clinton Cook's emails indicating that everything was in effect and that underwriters had reversed their decision to cancel the policy. My last day of phone calls to him exposed that in fact my policy had indeed been canceled the day before as indicated by a letter sent to me from State Farm Corporate.



My wife and kid were driving around town completely uninsured because of Clinton Cooks actions!



FURIOUS I demanded a complete refund of both my Auto and Renters policy, he apologized profusely for his mistake as I have emails documenting his failure. However even after a series of phone calls that day he never did cancel my renter’s policy and I have not gotten the refund I requested.



That very same day I went with another insurance provider for a cheaper rate, was provided Insurance ID cards the very moment I signed up and have been with them for months now with no issues.



NEVER AGAIN STATE FARM!

Ellis and his staff were wonderful and very helpful. Not only did I save money on my insurance but I learned a lot about my coverages as well. I would recommend Ellis and his agency to anyone!!