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- General Info
- Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home dĆ©cor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Loweās is your headquarters for all building materials. Shop online at www.lowes.com or at your Rochester, NH Loweās store today to discover how easy it is to start improving your home and yard today.
- Extra Phones
Fax: (603) 833-4001
- Brands
- 3M, Allen + Roth, American Standard, AquaSource, Armstrong, Blue Hawk, Bosch, Char-Broil, Dewalt, EverTrue, Frigidaire, GE, Garden Treasures, Gatehouse, Harbor Breeze, Hitachi, Holiday Living, Hunter, Husqvarna, Idylis, James Hardie, Jeld-Wen, Johns Manville, Kobalt, Kohler, LG, Master Forge, Maytag, Moen, Nest, Olympic, Owens Corning, Pella, Pergo, Portfolio, Project Source, Reliabilt, Samsung, Scotts, Sta-Green, Stainmaster, Style Selections, Sylvania, Task Force, Top Choice, Troy Bilt, Utilitech, Valspar, Weber Grills, Whirlpool
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- check, amex, discover, master card, visa, cash, diners club
- Location
- Rochester Crossing
- Associations
- Boys & Girls Clubs of America,E2D,Eliminate the Digital Divide,Habitat for Humanity,Keep America Beautiful,Lowe's Heroes,Lowe's Toolbox for Education,Loweās Foundation,SkillsUSA
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- Other Information
Specialties: free haul away, easy exchanges, easy returns, Lowe's gift cards, free delivery, free shipping
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Reviews
07/26/2015
I had a terrible experience with Lowe's when buying an exterior front door. While just browsing at the doors one Sunday, I was given great customer assistance with the employee in the millwork dept. He took my phone number and called me 3 or 4 times to see if I had decided to purchase a door. Finally I made the decision after having been assured that if I have the door installed by Lowe's (at a considerable price), I could be assured that if there were any problems whatsoever I was covered by their guarantee and there would be no additional cost at all. After their installer came to measure, I was told that there would be an additional $100 charge because I had a storm door on that would need to be removed. Now the total installation was going to be close to $500, almost as much as the cost of the door! Nevertheless I ordered the door. Within a day I got a nice call from the install department telling me they were happy to have my business. In about 4 weeks the door arrived and the installation was scheduled. I couldn't wait! As the carpenter was installing the door, I ran to the post office (gone about 20 minutes). When I returned he had the door hung, but It wasn't the one in the brochure! It had the correct glass in it, but the picture in the catalog showed 2 raised panels below the glass - this one had none! It looked awful - like something that belonged on a trailer! Plus, I paid almost an extra $200 to have it factory painted white. The color difference between the door and my white door trim was dramatic! The door looked gray! I was going to have to re-paint it! Also the installer neglected to order the correct door frame, so in order to get it match my trim and look right, I was going to have to buy additional wood and have him come back and re-trim it.(something I was assured I wouldn't have to do). Before he left I listed all the things I had issue with on his evaluation sheet. I thought for sure the install team would get right back to me the next day to make things right, as they had previously been so good with contacting me. Nope - wrong - I had to call them. In their defense, they told me to come in to reorder the door, which I did. They also said they would pay for the material needed to re-trim the door. When I complained about the color and said I would like a door that wasn't factory
Painted, they assured me they would refund the additional cost for a painted door.( When I checked my bank statement weeks later, they never refunded that cost.) After about 5 weeks of waiting, I finally contacted them to inquire about the door. I was told it had been in for a while and they couldn't understand why I hadn't been notified.(?!?) Finally the door comes - unbelievable! The casing is brown (for a white door?), there was dried glue oozing out from all around the glass with bits of Styrofoam stuck to it, a rough finish in spots, and fingerprints on the door that couldn't be cleaned off. I still had it installed as I was hoping they would have someone come out and fix it. Again, all this was noted on the evaluation form. Again, no contact from Lowe's. I had to call them. By this point when I call I ask to talk to the store manager, Michael Richards. Twice I was told he was in a meeting, couldn't take my call, but would call me back (which he never did). The install dept. Manager finally got in touch with me. I ended up getting most of the cost of the door comped (I still ended up paying about $100 for a door that is clearly a factory reject), but I still paid almost $500 to get the door installed. And because the finish is so poor, I will have to get it professionally painted so that it can get sanded and the glue removed. I would NEVER purchase another big ticket item from Lowe's again! Poor customer service - unless they are trying to get your business!
Details
Phone: (603) 833-4000
Address: 160 Washington St Unit 800, Rochester, NH 03839
Website: website
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