More Info
A Maid Service You Can Trust
- General Info
- Life Just Got a Little Easier Life goes by fast. Responsibilities and priorities change. It's hard enough finding time for the people and activities you love. House cleaning duties shouldn't get in the way. Take back your precious free time with professional house cleaning services from Molly Maid.
- Extra Phones
Fax: (404) 920-2885
- Services/Products
- Maid Services
- Payment method
- amex, discover, visa, debit, check, travelers checks, mastercard
- Neighborhoods
- Central Houston, Northside Village
- Other Links
Life Just Got a Little Easier. Life goes by fast.
http://www.mollymaid.com/local-house-cleaning/tx/midtown-galleria.aspx
- Categories
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Reviews
12/10/2012
I called 8 months ago after my first clean to ask that they not fill up the bathtub in the master bathroom because it needs to be re-caulked. They didn't listen and it created a huge leak. They never offered to pay a dime. The next time they came, I called before the team arrived and told the person on the phone to contact the team and tell them no water in the master tub. When I got home, there was a leak. Complained again... Again, no relief. Literally two weeks ago, 8 months later, they finally sent a team where someone spoke english and told me there was no note on the house to not fill the master bath... yet i had called and spoke to the customer service professional at least 15 times. They never cleaned the base boards (were supposed to do so every 6 weeks) so there were spider webs easily visible on the boards around the home. They didnt clean under the furniture, yet that was guaranteed by contract. When they ruined something, there was NEVER a refund, and when I called to complain about the service there was NEVER a free touch-up cleaning to take care of the problems, yet those were guaranteed too. The thing to remember is that they knew from day one there were issues. The service woman at Molly maid's solution was for me to point out everything to the staff so they could clean the things that were the problem. First of all, their staff rarely has someone that speaks english with them, and 2, why do I need to point out the issues? WHy cant the staff just clean in the manner that was guaranteed in the contract? If they cleaned the base boards every six weeks i wouldnt have to point out where the spider webs are. If they cleaned the granite counter tops with more than a wipe of a towel, they would feel the sticky coating that they never once cleaned, etc. After 8 months of biweekly complaints the owner calls finally... and says instead of doing what they are contractually obliged to do, he would prefer to cancel the contract and walk away. When I ask him how he plans to compensate me for the 8 months of fees they have taken while I have NEVER had a cleaning that didnt result in an immediate complaint... he had no reply, just hung up... I wouldnt use this Midtown / Galleria Molly Maid if it were the last cleaning service on the planet. Unless, of course you want things broken, rooms flooded, dust balls under the furniture, spider webs at every corner of your home, then this company is for you.
10/04/2012
They are thorough, friendly,and gets the job done in a reasonable time.
09/27/2012
I like the consistancy. The ladies are very willing to please and really want to do a good job. They are proud of their work. All of the ladies have been so nice, always having a smile for you.
09/26/2012
I used Molly Maids for a move out clean a few months ago . The ladies were fast and very friendly.
Details
Phone: (404) 496-6841
Address: Holcomb Bridge Road Building, 200, Suite 210, Roswell, GA 30076
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