Paradise Car Wash

TERRIBLE! TERRIBLE! STAY AWAY!!!

I brought my car to get washed. In the middle of it, a hydraulic line broke and hydraulic fluid splashed all over my car. Instead of immediately taking steps to remedy the situation, they told me to come back later when the line was fixed to wash the car and that it was probably just soap on my car that was not coming off. When I refused to leave, they hand washed my car, but poorly. I asked to speak to a manager or owner to get an incident report as my paint job is now dull. When he refused to come see me, I sought him out by walking through the car wash to find him. I asked him for an incident report in writing and he refused stating, and I quote "If your insurance calls me, I am going to tell them nothing happened here. Your car looks fine and it's clean."



I ended up having to call the Bloomington police to document the incident. I understand that accidents happen, but when it did, not only did they try to cover it up, but told me flat out that they will lie to my insurance so as not to cover the damage. I will NEVER be back here and will solely deal through my insurance now to get my car repaired.