Across Town Movers

An employee of Across Town Movers came to my home to give me a quote; he quoted me in writing $85.00 an hour flat rate for both loading and unloading our belongings and $30.00 to $50.00 a day for storage. He also stated that our belongings would also be safe and secure throughout the entire process. The movers were scheduled to arrive at approximately 8:00 am on Wednesday October 28, 2015. The movers actually arrived at 9:30 am on the same date. The movers loaded our belongings and finished at 1:45 pm, which is 4 hours and 15 minutes of work. They then proceeded to charge us $522.50 for the work, which is way more than the $85.00 per hour quote. When I called to protest the charge the employee started to add on additional charges that were not described in the written quote and after much discussion they agreed to refund $140.00 dollars, which still leaves the price higher than the original written quote of $85.00 per hour. The movers then told us that they would deliver our belongings on Tuesday November 3, 2015 between 8:00 am and 9:00 am; they did not arrive until 1:30 pm. During the unloading process the movers ran one of our belongings into to our home chipping off a large chunk of the stucco. They also put a large scratch in the molding of our doors ways. They bumped the dolly wheel against our door leaving a large black mark on it. They neglected to put anything on our carpet thus tracking in mud from both their feet and the dolly. One of the movers also took a piece of fruit form my neighbor’s fruit tree without permission. Another mover also made an unprofessional comment to a member of my family. When the movers opened one of the wooden vaults that was on a flatbed truck they realized that rain water had seeped in from the top of the wooden vault completely soaking our mattress and box spring that are valued at $1999.99. The wooden vault was not covered with a tarp or any sort of waterproofing, and the mattress and box spring were uncovered in the vault. The movers left the mattress in the kitchen so it could air out. They stated they did not want to put it on the carpet because it was soaked with water. They also left their own pads to place it on so it would not get our floors wet. There were several other miscellaneous items that were broke and a lot of our belongings had mud on them. The movers finished and left at 4:15 pm which left 15 minutes before the 3 hour minimum I paid for. I paid $505.00 for the delivery and unload which was the agreed upon price from the written out quote, shortly after the movers left I received an email from an Across town Movers employee stating that I owed an extra $180.00 dollars in hidden charges. I protested the charges and did not pay them. Later upon further inspection of our mattress and box springs, I realized that both were ruined. The box spring was soaked with water and was also discolored. The wood in the box spring had become warped from the water. The mattress was completely soaked with water from top to bottom and still has not dried out over 2 days later. Also, the majority of the mattress is covered with yellow stains from the rain water, and one side of the mattress was caked in mud. I contacted the company to tell them what had happened and they told me to file a claim, which I did. The following day an employee came to look and take pictures of the mattress and box springs. He agreed the mattress and box springs were ruined and stated that it was a pretty cut and dry claim. Shortly after he came to take pictures I received an email from another employee stating I would only receive $120.00 to replace the mattress and box springs valued at $1999.99. I then called to speak to the owner to try and resolve this situation. He said that he would look into to it and get back to me. I have yet to hear from him.