AuPairCare

I am a current aupair of this agency and a can say that's really great! I found a great family and I'm going to extend the progrem for one more year, I think the main problem of rematches and bad reviews is that a lot of people just don't understand the whole thing, because if you find the right person or a family everything will be just great and both sides will be more than satisfied with the result.

I highly recommend AuPair Care - I have been using Au Pair care for a couple of years. When there is an issue and I need help figuring out / pinpointing what the actual issue is - I have a coordinator who is a good listener and has wonderful insight as to how to handle the situation.



She will step in and talk with the au pair at great length if it seems like it is necessary. The au pairs take their jobs very seriously (this is no joke to them, from my experience) and at times there is a communication breakdown - it may be minor it may be major - but the back up I get from the coordinator is key. The au pairs get a lot of help and good advice to help them with bonding with the children and adjusting to the USA. I see the many sides of everyone's story reading these reviews. My take is that at the the end of the day it is the support you need as each issue / circumstance is completely different and I am very happy at the way they have always helped me resolve a situation - large or small.



The au pair I have now, Alex, is a gem - she is educated and serious about my 5 year old's well-being as well as mine. I wish that all of my friends can get the help I get.

I'm an aupair right now in NY and I have only a few days left, I wanted to exctend got everything approved and I paied the extention fee, all of a sudden the agency decided to cut me off and decided I'm no longer allowed to exctend anymore, just because they listened to my host dad that obviously was upset that I wanted to exctend with a nother family, but Its funny they are allowed to get a new aupair even tho they have been buying alcohol to underage aupairs, and the area director that is suppose to call NEVER calls and she dont care what so ever she have an x-aupair in her house that is here on a traveling visa, so she's here illegal, do the agency care? NO they don't they let the families and the area director do whatever they want obvioulsy !

If you really need help fro the agency ypou will not get it!

And now I got my return flight request and they expect me to pay 100 dollars late fee and I already paid the extention fee!

Seriously this agency is nothing else but crap !

Who writes these positive reviews? AuPairCare employees? AuPairCare is supposed to be the best of this bad lot, and our experience with them has been a disgusting nightmare. Our experience with the three au pairs is that they are demanding, self centered, and focused on scamming us and America for whatever they could while giving little or nothing back. Ironically, this aptly also describes the AuPairCare business model. Your thousands of hard-earned dollars will pay for human trafficking while you and our country's broken visa system are exploited for every dollar. The au pairs have no sense of obligation, gratitude, or even decency.



We've fired three au pairs in just over a year. We've caught each of them in blatant lies. We've had them pull little passive aggressive moves like stealing or breaking expensive equipment. They'll deny it or blame it on babies they were supposed to have been watching. You'll have no recourse without proof, and if you say anything it will happen more frequently. Do NOT expect the agency to take your side on anything - they're concentrating on relocating the au pair with another family while pawning someone else's problem au pair off on you. Once they've gotten your money, you'll find they no longer care about customer satisfaction.



These girls look at American life on the internet, and come here demanding a Beverly Hills experience. We live in a nice home outside DC, but nothing was good enough for these miserable girls who have a sense of unearned entitlement. They will take advantage of you, and at your children's expense. You'll find that AuPairCare caters to this. Not you, the paying customer.



We have $800 credit with the company, which they refuse to return, saying we can only put that towards our next au pair. It's SO worth it to us to kiss that money good bye and be free of this miserable program. That's what we think of au pairs and AuPairCare.



Do yourself and your children a favor and do NOT get an au pair. Find yourself a reliable, reputable local daycare facility. People who are more than just babysitters but nurturing educators. You'll spend the same amount of money and your children will benefit tremendously from a real social experience that prepares them for an education.

You can't beat the convenience and security of a live-in childcare provider. AuPairCare is the only au pair agency with an A+ rating from the BBB. We've had great service from them, both at the corporate and local level. The cultural exchange has been great for the kids. Strongly recommend to anyone dealing with the difficult balance of work and family.

Great customer service on a local level and national level. Good quality aupairs. I have been with the agency for ten years and had nine aupairs from five different countries. The experience for our family has been wonderful. We now have extended family, big sisters all over the world.

Do NOT listen to glowing remarks from people who were lucky to get good au pairs. That is not how you choose an au pair company. When it comes to Au Pair agencies and finding a person who will be trustworthy with keeping your children, it is the luck of the draw. Some Au Pairs will say and forge and do whatever to get in the program. You need to check it out yourself. Stick with an agency that allows you to review and interview multiple au pairs. Unfortunately, a lot of the au pairs feel this is vacation time. Speak with the au pair to see if they understand that her primary duty will be child care. Stick with au pairs from modest familes with families who have working careers. Where an au pair agency is good is when they have to handle problems. Au Pair Care rates low with that. We hosted two au pairs with no problems. Our third match produced a girl who felt screaming was beneficial to the children. Au Pair Care felt she would not make another good match and sent her home. The next au pair was a princess. She went over the LCC's head and spoke with the area director and lied about our family. No one contacted us and told us what she was saying. No one tried to mediate. No one told us her allegations. They didn't even ask the LCC! Au Pair Care put this girl in rematch and allowed her to fly across the states to stay with friends. We were informed of this by the au pair the night prior to her leaving. Too late to find alternate child care. They allowed this woman to break her contract and leave us stranded based on inaccuracies. Granted, when we and the LCC gave our sides, they did realize their mistake and apologized. Then when a host family told me the glowing recommendation in her rematch profile, my husband sent a letter of false advertising to Au Care Pair's VP. They apoligized and then broke an already confirmed match with another rematch au pair who was to come within three days and left us stranded. They stated they no longer felt comfortable with our family after two years with no issues. I guess, because their illegal practices were outed. I noted that all of the other rematch remarks gave glowing recommendations from host families. Yes? Then why are they rematching? DO NOT sit at their rematch table as the dealer is shady. Understand you will go weeks without daycare if you happen to choose a bad egg. Au Pair Care's rematch gives one rematch, so have two bad ones in a row and you are back to paying fees as the contract you say, "no matter what the reason." Thousands of dollars down the drain. Read your contract and beware.

AuPairCare is dissappointing on many levels. Does not recruit quality nannies who want to care for children. Your fees include program training that does not prepare the AuPairs. The agency charges host families alot of money and provides poor customer service. Will look for alternatives next time.

AuPairCare does a great job of bringing us smart, caring and well-rounded au pairs. We have four children and my husband and I decided that it would be best to try out an au pair. We are both full-time workers and with that many young kids it only made sense to have full-time childcare. We have a 7 year old, 9 year old, 13 year old and 16 year old. We heard of AuPairCare from a family at one of our kids' school functions. They had been using AuPairCare for years and highly reccommended them. We filled out the application to get more information and learned so much that we didn't know au pair's offered. These young adults that come from different countries have a strong drive to help the family and learn as much as they can about the American culture. They are really interested in getting to know the children so it makes a good combination when they are learning as well as caring for them. Another huge perk is that our children get to know parts of the au pair's culture (our au pair was from China).



AuPairCare's service in specific is VERY good. The local support is amazing because if any questions arise, it is no problem to call the local area director and ask. They are there to help us out, so it came in handy when we were starting out and getting used to our au pair.



The EasyMatch system is so great. We were able to specifically filter out what we did not want in an au pair, and the one we ended up with was PERFECT for our family. I highly recommend AuPairCare.

My husband and I have always been somewhat hesitant about bringing a young au pair from abroad to live with our family. After being walked through the program very thoroughly and working with Au Pair Care's very helpful staff, I concerns were non-existent. The young lady was nice enough to do the application over the phone with me and put me straight through to my matching person so that I can get started searching right away. I had applied to other agencies keep in mind, but NOTHING compared to how easy it was to get started and how fun it was to search. The customer support was incomparable to other au pair agencies and this means a lot to me, but most to my husband. Afterall, we ARE bringing a person from another country. As for searching, I could do as much as I wanted on my own or have my Matching consultant hold my hand. She was very helpful. I knew we wanted a Spanish-speaking au pair but I had no idea what the cultural differences between nationalities would be. We narrowed it down and now I have the most wonderful Argentinean girl who just adores us as much as we adore her. We couldn't be happier!