Wag Hotels - Santa Clara

**PET BOARDING Negligence ALERT**
at WAG HOTEL SANTA CLARA

***THEY DO NOT PROVIDE POTTY BREAK for 10+hrs OVERNIGHT***…

* WAG removed my Review on Google


Vet says since our dog did not have excessive anal gland on the infected side, it may have been caused by excessive licking WHILE HE WAS HOLDING HIS POTTY!! Poor boy will be on meds for a few weeks.

***After a 4 days 3 nights at WAG HoTeL Santa Clara, my dog came back with now a bleeding HOTSPOT on rear and was never there before the visit as I wipe their butts after poo everyday for the last 4 years of his life! He had tangled fur around his bum and I had to comb out a huge chunk of matted fur. One side was harder than the other and was never there before the boarding. 

On the last trip, I worried so much because Wag DID NOT follow special care instructions and they were going to charge me at the end!

1.) First, they FORGOT to take my boys out for Morning Play Group on the first day! I called at 11:30am, and again at 2pm and left VM but no one called me back. I had to email them & finally they called, apologized and said they were hectic that morning and will deduct a day off my bill. I don't mind paying but I need the quality service as advertised.

2.) They advertise and charges for extra SPECIAL CARE services like evening stroll but when you add them and ask them to take the dogs out at 11PM for their last extra potty break, NO ONE took them and they were going to charge me at the end.

3.) Their overnight break is TOO LONG. Their evening stroll is around 8PM and morning stroll is 6AM, that's 10 hrs the dogs have to hold. If you do ALL DAY PLAY with boarding, GOOD LUCK! YOUR dog will hold their potty from 6PM to the next morning 6AM!

4.) They NO LONGER TURN OFF LIGHTS at night!. It's so exhausting and confusing when the dogs body clock is confused when the LIGHTS are always on.

If you have VERY GOOD OBEDIENT DOGS that do not defecate or urinate in rooms then DO NOT BOARD your dogs at WAG!