Savannah Idoctor

In August 2017, I took my Apple ipad Pro 9.7 into Savannah idoctor to have the cracked screen repaired. They required me (and everyone else) to pay in advance for the repairs before any work was performed. I paid Savannah idoctor $306.34 to repair the screen on my ipad.

Over the next few days, I visited Savannah idoctor on several occasions to inquire about my ipad repairs. I was initially told that they had ordered the wrong screen and had to send the wrong one back before the correct screen could be ordered. Then I was told on several occasions that there was a delay in receiving the correct screen and that they would “look into it”. In September, I was notified by Savannah idoctor that my ipad had caught fire when the technician was repairing the unit. They claimed that nothing similar had ever happened to them during repairs and assured me that they would “make it right”. They then filed a claim with their insurance company to cover the costs of repair but later said the insurance claim was denied as they “did not carry that type of coverage”.
The latest correspondence I had with Savannah idoctor was over a month ago when the owner, Christopher Smith, called and left a voice message on my phone indicating that they were attempting to repair my damaged ipad and would be in touch. I have heard nothing back from Mr Smith or anyone else with Savannah idoctor since that message.

To date, Savannah idoctor has not only refused to pay for my ipad which they destroyed while attempting repairs but will not even refund the $306.34 paid to them, up front, for repairs. I highly recommend you look elsewhere for cell phone, computer and/or tablet repairs as this is the kind of customer service you can expect from this business.