Leader Ford

I purchased a used Jeep Liberty from this dealership a week ago. The salesman assured me that he knew the previous owner and that the vehicle was in good shape. Unfortunately either he lied and did not know the previous owner or he lied about the vehicle being in good condition because I am now having major transmission issues. While they did get me financed with very little established credit I WILL NOT be sending any more business in their direction.

I stopped in Leader Ford to look at a new Mustang. The salesman I talked to (Kaleb - nice guy) spent some time with me and answered all my questions. Soon he introduced me to the “Floor Manager” and the subject of a test drive came up. The test drive offered, in the presence of the floor manager, was not your normal 3 mile loop. Kaleb offered me the car for several hours so that I could get a good feel for the car. This was done in the presence of the floor manager, who nodded his head in agreement. I didn’t want to do it that day, but we did set a time for the next week. On the agreed upon day, I went to Leader Ford. Kaleb wasn’t there, so I talked to the “Floor Manager”. I told him who I was and he said he remembered me. I told him I was there for a test drive and he asked if I was just going to take the car “up the road”. I said no, I’d like to take it for a little while longer. He then copped an attitude and offered the car for no more than 30 minutes. Remember this was the guy who nodded his head up and down when I was offered a multiple hour test drive. I said I’d like to take it a little longer than that, maybe for about 40 miles worth. He made a face, then said between 30 and 45 minutes. I said OK and then he went for the keys. He told me not to speed – it was a 5.0 Mustang with a 6 speed – and it was not your normal good natured request. When I went out to the car, the gas tank was empty. This was the end of it. If a car dealership is going to be rude and unprepared BEFORE the sale, imagine what they’ll be like after the sale. I went back inside and gave the keys to the floor manager and left, with a half hearted “Sorry” coming from the floor manager. I wouldn’t deal with them after this.