Peterson Air Conditioning & Heating Service Inc

Very disappointed with service from Peterson. They came out to fix our furnace. The part was expensive and the service was too. Total bill was over $450. a few weeks later, we noticed a funny smell in the basement like gas. It was late, so I evacuated the family and called MidAmerican and they came out and closed a small gas leak, but noted it was caused by recent work done on the furnace. It was within the 30 day warranty that Peterson's offers, but when I called to complain and ask for reduction of price for the work (not the part), I was told it was 20 days old and that I should've called Peterson's to fix it! I gladly paid them for the part, but not the labor because of their 30 day warranty. They DID NOT honor their 30 day warranty! They threatened to turn me in to collections! The owner refused to call me and discuss it, claiming he is a serviceman not a book keeper. We won't do business here again!

Called this business because our air conditioner was not cooling at start of the extremely hot Memorial Day weekend. Tech arrived after 5, so we were immediately charged the overtime rate. Tech claimed there was a "major leak" in the refrigerant line, but no way to tell exactly where so it could be repaired. Only option, in his opinion, was to recharge it for the weekend then get his company's bid on a new unit. Since I am a recovering cancer patient and require a cool environment we reluctantly agreed. The charge lasted only 14 hours. We were able to coax a family friend who is also a refrigeration tech to come have a look. He quickly located the leak, let us see it for ourselves and repaired it in 30 minutes. He said it was ridiculous for Peterson tech to claim the leak could not be located or repaired. Peterson's charge for the call was $516. I have tried to call the owner three separate times, but he is "unavailable" and refuses to return my calls. Please DO NOT attempt to use this company!