Ashley HomeStore

Shopping at Ashley Furniture has been a roller coaster. After we had selected a sofa and paid for it, it was two weeks before they were available to deliver it at a time when we were home. When it was finally delivered a piece was defective and had to be sent back. We had arraigned for a Saturday delivery, but it somehow got scheduled for Sunday afternoon. My mother in law passed away this Thursday and her funeral is in our scheduled delivery time. We called the customer service line and after being on hold for 14 minutes and 48 seconds before talking to an actual human were told we couldn't adjust the delivery on such a short notice. We then called the store and explained our situation. Annemarie did not hesitate to rework the delivery truck schedule for this Sunday, so we would have the first morning delivery and eliminate some of the stress we had experienced this week. Annemarie is an example of what customer service and human kindness should be.

Had to wait an entire month for my delivery and they kept pushing it back. Ended up finding the same furniture somewhere else for cheaper. Will never shop here again, and I suggest you don't either.

I went there and told the salesman I wanted a FULL size sleep sofa. He showed me three sofas and told me they come in full size sleep sofa. I ordered one and paid for it and found out that he ordered me a queen size. When I called and told him to cancel the queen size, he told me he ordered it because the one I picked didn't come in green. It didn't come in full size either. I needed one right away, so I went online and ordered another (full size) The price was exactly the same. When I wrote to the store and told them my experience, I never got a response from them. I got taken. Too bad for them, because I was planning on buying other furniture there. No way will I go back there.