Curran Volkswagen, Inc.

I have had my car serviced here numerous times an am continually disappointed in the lack of attention to detail, the lack of follow up and the lack of respect for my time. The only thing this dealership does not lack is high prices and the desire to keep you coming back again and again...this is not a good thing when you are getting your car repaired. I am officially finished with this place.

They gave me an estimate for repair, and when the car was done the price was three times higher. Instead of working it out one of the owners refused to make good on their error. He said if I would have bought the car there, or had it serviced there he would've worked with me more. Apparently, unless you have spent money there before you are not important. When I called to complain the owner said I have 2 choices, either pay the bill in full, or they will take the new part out and I would still be responsible for $600 worth of labor. They would rather let a customer walk out angry with a broken car, the owner is a POOR business man. On the same day of them telling me the car would cost three times higher than the quote, I argued with them and they put a lien on the car and locked it up in the shop. The service department either made a mistake on the quote, which I originally thought happened, but after one of the owners actions, I have to wonder if they are scammers.