Advisory TV & Radio

On August 4th I was home waiting for the technicians to arrive at my house to fix my 42 inch LCD tv. I called LG a week earlier to set up this appointment, they were able to find me a service center near me and set up the appointment. The name of the company is Advisory TV and Radio Lab. The tehnicians arrived in the afternoon and they were very nice, they tried to change the motherboard but it did not resolve the problem, they stated I would need a new panel which to me was a new TV so I misunderstood. I called the company to find out the process of how long this would take. Beatrice, who is the General Manager answered the phone and I told her that the techinicians came by and they stated I needed a new TV, she took down my information and looked up it. She asked me who told me that I needed a new TV and I said why would you ask me that when I recieved the information from the technician. She said which one, I told her I did not know but ths information should be in their system. She went on a tangent, talking over me, I couldn't get in a word in edgewise. She put me on hold to call the technician and she stated I need a new panel, I asked her what is the process, she told me that LG would have to give authorization of the part and once the part was recieved I would get a call. I said fine, and in the future when you are doing business please do not ask a customer after they just told you they recieved information from your technician who told you this information. As a consumer I dont know your technicians. She went on a tangent again and hung up the phone on me. I called back and asker for her name and I said I wanted her information in case there are any issues with my tv not be resolved correctly. She said I would not put my company in jeopardy like that and hung up on me again. I called LG immediately to let them know what transpired, I made a formal complaint with them since I did not want to use another repair service center which would mean I would have to take off of work again. How can I communicate with a company and follow up when there is a manager that is constantly hanging up on a customer. What kind of customer service is this, how would I be able to follow up to make sure my tv is fixed, or did my part come. I need this documented and a formal complaint sent to her from you, this was the worst experience of my life. I spent a great deal of money on this tv and I only had it for 5 months, why should I get treated in this fashion. For someone to be a general manager and to treat a client in this way is beyond me. It really put me in a hard position. LG was very apologetic but I would also like for them to be notified that I had to sent a complaint to BBB. Now I have to call LG to have the agent call them since the manager has no customer service skills, why would you pick up the phone to service a client if you are going to behave in this way.