A1 Appliance Service Inc

DO NOT USE THIS COMPANY FOR YOUR APPLIANCE REPAIR NEEDS!
I had a refrigerator stop working. The technician they sent out misdiagnosed the problem twice. By the FIFITH VISIT (two visits to diagnosis, two visits to install unnecessary parts), a second technician accompanied the first, a third possible problem was diagnosed…he seemed knowledgeable and ordered the right part, he hoped. After this ‘right part’ was identified, they CANCELLED ON US THREE TIMES for the install. First cancel, they didn’t have it when they said it was at their warehouse. Second cancel, the part arrived broken. Third cancel, they ordered the wrong part (this one they let me know after I waited to two-hour window for the tech to come out).

At this point, my family has surpassed three weeks without a fridge, my husband had taken off work on three separate occasions to meet a technician. I called and spoke with their manager Tina, explained how upset I was, SHE BLAMED THE MANUFACTURER. Never apologized. At one point, blamed us for saying the freezer was broken. I’m the one who called them, never said our freezer was broken, just the fridge side. She refused to meet my requests to speak with an owner of the company, told me it was ‘never going to happen’ and hung up on me. I called back and explained she had no right to refuse my opportunity to talk with an owner of this ‘family owned’ small business…she said she would ‘pass a message along’. This is by far THE WORST EXPERIENCE I HAVE HAD WITH A SMALL BUSINESS IN MY LIFE. Things go wrong, I get that, but this company wasted my time and money and then hung me when I wanted to talk to someone in charge. SAVE YOURSELF THE HASSSEL, HIRE ANY OTHER COMPANY!

I would have given this company a no star but in order to post I have to rate. The tech showed up and tried up selling me every step of the way and then when I told them no I was gonna go with another company because they were way to expensive they went ahead and charged my credit card for 85.00 dollars bad company be aware they will take your money on the way out the door...