(515) 420-0075CallVisit WebsiteVisit WebsiteMap & DirectionsDirections2510 Canterbury RdUrbandale, IA 50322Write a ReviewWrite Review

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General Info
Westpointe's homes feature spacious closets, garbage disposals as well as full size washer and dryer connections, basements and private patios or balconies in select homes. Residents love the location of Westpointe - minutes from I-80 and I-235, and close to Valley West Mall, the Des Moines Buccaneers Hockey Arena, Cobblestone Theater, Hy-Vee, Panera Bread and Tasty Tacos. Call now to schedule a tour of your new home!
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Payment method
all major credit cards, mastercard, visa, discover
Categories
Other Information

Parking: Free

Wheelchair Accessible: Yes

Reviews

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AW
Ashley W.

02/10/2015

Overall
WORST PLACE I'VE EVER LIVED!!!

I don't even know where to start with this place, honestly! We live in one of the town homes and at first it seemed fairly nice, but after about 2 weeks I started noticing things that I hadnt when we initially looked at the unit. There are massive gaps missing in the trim pieces by both the upstairs and basement sliding glass doors. It is not only unpleasant to look at but also allows a huge draft into the house(which I didn't notice until about 3 months after moving in when it started to get colder out). I brought it up to maintenence one of the times that they were here and they NEVER CAME TO FIX IT! I ended up shoving a bunch of socks into the holes and taping over it. I do know that putting plastic on the windows in colder months is a MUST, unless you would like a $300.00 electric bill!! I'm almost positive that they never clean out the ducts here either. about 2 months after moving in, we purchased a new washer and dryer and I was ecstatic! other places I had lived did not offer the option of having one. I received a call one morning (I was at work) from my boyfriend saying that the townhouse had started on fire!! He said it had started in the basement and looked like maybe the dryer had caused it. The only thjn g that really worried me was that nothing in the basement had even been turned on, so we had NO IDEA how it started. I called the office and hey said "Well, we will try to get maintenance over there today but they are busy, so maybe not". SERIOUSLY??? My house was on fire!! Why wouldn't you send someone immediately?? The guy finally showed up and said that it was probably a lint blockage In The vent and that he would come back later to douche it out"!!! He could have totally just said he would clean them out instead...lol. the vinyl floors are supposed to mock wood, buy it's so terribly done that one of my high heels punctured several holes right through it! And then there is the most recent incident....management either lost or misplaced my rent check!!! They are now considering it late and because it is past the 6th now, had to go get a money order as they will not accept a personal check after the 5th! Then there is a late fee to tack on. They still have no clue where the old check is and told me that I should do a stop payment on it (and that will cost $35). FOR SOMETHING THAT IS THEIR FAULT!!! We are moving the second that our lease is up! Save yourself the headache and Hassel of dealing with unnecessary problems and check out another complex...there are a lot in the area and they are actually worth the money you will be forking over each month! Good Luck!

Details

Phone: (515) 420-0075

Address: 2510 Canterbury Rd, Urbandale, IA 50322

Website: website

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