Affinity Granite & Marble

Worst experience ever – take your money elsewhere!

We purchased a quartz countertop and sink from Affinity in February and an install date was given the day of purchase. One day before the install date we were informed that instead of one seam, they would have to do two seams in the countertop. The day of the install we were called again (by Kyle) to let us know the sink was cracked during shipping, but they would still be bringing the countertop and the sink would be delayed one day. One week passes, meanwhile we have no kitchen sink, and after numerous calls to the office they finally get out and install the sink and counter. Once installed, the seam is an entirely different color and looks like they cut the quartz with a dull blade or something – sparkling white quartz countertop with a yellow adhesive in the seam. They have since been out two more times to “fix” the issue and it looks exactly the same. The last person I spoke to, Moe, said he would come out personally and inspect and get back to me the next day – that was three weeks ago. I called again and spoke to the woman in the office who told me that she would personally see that I get a call back the next day and I have heard nothing.

I would highly recommend going elsewhere for your countertop needs. While they may have great product, their customer service is the worst I’ve ever experienced.

A J and Brad did a wonderful job of instillation. They were efficient and professional. I would not hesitate to recommend them to my friends. Everyone who saw it thought it looked beautiful. The only thing that needs to be done is install the bar top. I hope you guys will be able to the work as well Thanks again Jill Kershner 1402 Hawksview Dr. Marion,In 46952 765-661-9300. Feel free to call whenever you are able to do it.