Evaline's Bridal and Tuxedo Rentals

I experienced nothing but helpful and kind employees at Evaline's. Their dresses are amazing in themselves and having a kind staff makes the business even better. Buying and selling Jovani gowns is a plus, considering its hard to find a shop to do so within a 50 mile radius from the Youngstown or Warren area. I shopped for prom, so if you're looking for beautiful designer gowns that will stick out in a crowd Evaline's is the place to go.

* A policy that they do not tell you about when ordering bridesmaid dresses: If you pay the dress on a payment plan and one payment is missed, the shipment of all dresses is delayed. They do feel it is their responsibility to call the brides or bridesmaid if there is a missing payment.



*I had a bridesmaid who called in to pay off her dress, but the employee mistyped the amount into their computer system so that it appeared as if she still had a balance. Because of this, the shipment of our dresses was delayed and we only found out when we asked what date the dresses would arrive. If we had not called to ask, we may not have received the dresses in time for the wedding.



*Not only this, they overcharged this bridesmaid for the dress and did not correct the situation when she brought in her credit card statement. Even thought they had known about the situation for over two weeks at this point and had promised it would be remedied when they recieved the bridesmaid credit card statement, they had not contacted their accounant to check the amount they had actually received from the credit card company.



*They do not return voicemails.



*They gave us three different dates for when the dresses would arrive. They arrived two and a half weeks after what we were originally told.



*When we ordered the Junior Bridesmaid dress, we were told that it could and would be made floor length. When it arrived one month before the wedding and was tea length, they denied ever telling us that it could be floor length and refused to give us any of our money back.



*They generally do not claim responsibility for any mistakes they make. They assume anything you are unhappy about is your fault.