More Info

Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Fax: (585) 787-8915

AKA

Ford Motor Company

Henderson Ford Lincoln Dealership

Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
CC
Christopher C.

01/12/2017

Overall
Expertise
Professionalism
Selection

Bought a 2013 Ford Fusion from Henderson Ford in August of 2016. My sales person Thomas Smith was great but there Sales manager Trent was a piece of work. It took him a month to finance me. I was on a dealer plate forever and final months later got my registration. Still no title talked to DMV and they said Henderson didn't do the paper work correctly. I had two give Henderson my first months & second months payment to send to the bank to get approved. He didn't send them out on time I got a call from the bank saying I was 60 days behind on payments. Also Trent pulled my credit well over 15 times. So now I'm in the market for a second auto loan. I went back to give THOMAS SMITH & only him my business because he was wonderful. I went in a week ago and still nothing. I have to call the sales manager all the time then never call me with updates. So again he pulled my credit multiple times and I have him a $2000.00 holding fee for the car! He then tells me today he's. m not doing the deal because I call him too much, I called him two times a day if that. I also told him not to submit my credit to a certain bank and guess what he did the complete opposite. The story is much to long to explain. BEWARE HENDERSON FORD!!! He also swear at me the first time I bought a car he sold me with a bad transmission good thing it was under warranty.......go to Van Bortel Ford!

JB
Jo B.

06/15/2016

Overall
Expertise
Professionalism
Selection

After going through 2 years of financial and personal issues I went to Henderson Ford, to purchase a much needed vehicle. I spoke with Kelly regarding the previous issues I had and she recommended me to come in and speak with one of the sales reps Frank Rollins. I did go in and was "BLESSED" to encounter some of the best people to do business with, Frank the sales person and Trent the manager, made my purchasing a vehicle the best experience I have ever encounter with any car dealership- and I have purchased several cars in the past from different Vendors. Henderson Ford Dealership and their employees are the best. Kelly, Frank and Trent thank you so much for your help.

AA
Angela A.

02/20/2013

Overall

Henderson Ford has an AMAZING FAST LANE program.

I needed a oil change.The very first time I went in there to make a appointment,.It turned out I DIDN'T NEED ONE!

I walked in there seeking some direction and their whole team embraced me with such professional warmth, and knowledge.

My car was seviced, and I was in and out in 35 minutes!

Check them out-you will be soo pleased!

Details

Phone: (585) 787-1700

Address: 810 Ridge Rd, Webster, NY 14580

Website: http://www.hendersonfamilyford.net

People Also Viewed