BrandsMart USA

Purchased an entire Frigidaire kitchen suite at Brandsmart in West Palm Beach, Florida a week ago. Spent over $5,000.00 just for appliances on my kitchen remodel.

The appliances were timely delivered and removed from their boxes. Delivery staff installed the refrigerator, but not the microwave oven, dishwasher or stove. Blue protective film was removed from the refrigerator, but not the other appliances. This can be proven by home surveillance footage.

Fast forward a few days and - while removing the protective film from the other appliances - a blemish is found on the dishwasher front panel. No issues with the slide-in stove or microwave oven. This can also be proven by home surveillance footage.

Two phone messages left for customer service staff were ignored. Only when I tweeted Brandsmart in a public social media forum did they respond. In response, they offered a $25.00 credit on a future order. A $25.00 credit on an order exceeding $5,000.00.

Several direct messages through Twitter were for naught. Brandsmart has refused to properly address the issue other than to deny responsibility.

Totally unacceptable lack of customer service from Brandsmart. From ignored messages, to - finally - an acknowledgement and offer of credit, then denial of responsibility.

Saved money at Brandsmart only to get screwed in the long run. Let the buyer beware.

William E. Lewis Jr.
Vero Beach, Florida.

Purchased 5 year warranty. Dishwasher broke Nov,2 2016 and still broken March 30,2017. Called more than 15 times and it still is not fixed. Please do not purchase from them save yourself time, money and your health from the stress it will cause you.