Dan's Jeep Chrysler Dodge, Inc.

Taken advantage of, unnecessary repairs, & lies! Stay away!"
The dealership mis-diagnosed the problem with my wife's 2002 Grand Caravan and performed an unneeded $1420 repair. They should have easily diagnosed the real problem. They then lied about it. The real fix will cost another $1200. The problem is that the car is only worth about $2000.
My wife took the car in for repair complaining about front end noise that sounded like kids jumping on old metal spring bed. They told her that the front struts and rear shocks needed replacing. She agreed to the repair. They called mid day saying the link stabilizing bar also needed replacing. She agreed to fix that too. On her way home she still heard the same noise.
They told her the strut bushing was "making some noise." They oiled it and the noise should go away after the oil works it way in. They told her don't worry the car is safe to drive. Two weeks later she took the car back in as the noise continued. They gave her the same line. I happened to be with her and said to the service clerk that the problem has not been fixed. The car is more noisy now then it was when it went in for repair. They came clean & said both control arms need replacing, another $1200+ fix. Now the car is worth only $2K. I escalated the issue to the service manager. He was arrogant and demeaning and refused to discuss the problem, literally marching out of the room waving his hands at us. He actually walked out in the middle of our discussion. The service clerk stated that he would have the owner call us.
After one week of receiving no call back, I visited the dealership again. The service clerk seemed surprised I received no call from the owner "Dan". I asked to speak with the service manager Bob and he refused to meet with me again.
I filed a formal complaint with Dodge Corp. Dealer. They contacted the dealer and told me they said the service department stated the owner never gets involved in such manners. They stated that the service manager would call me the next day. They also said the dealer told them the repair is needed ASAP. And that they want us to get the repair done. After three days without a call from Bob the service manager, I contacted Dodge Corp. again, who then contact the dealership and was told I would receive a call the next day before noon.
The service manager calls at 11:45 the next day. He states his service department has done nothing wrong. I requested they do the remaining work at their dealer costs. He makes an offer to perform the repair at a "discount". In the new quote he inflates the original quote by over $400 and says he is willing to discount the work by $200. Basically he is willing to perform the $1200 repair for $1400.

I had another repair shop look at the issue. They performed the correct repair. The noise was caused by faulty stabilizing bar bushings. The parts were less than $20 and the total cost of repair was $140.

This dealership is unscrupulous and completely unprofessional. They have no problem lying. Looking at other reviews it seems they use the "owner will call you" as a standard delay tactic. Stay away from them

My wife and I recently went to Dan's Jeep in Westboro, Ma. with the intention to buy a new Jeep Wrangler. We told the sales person that we were repeat customers since we had spent over $75,000 Dollars there already with the purchase of two new Grand Cherokee Limited, 2005 and 2011. Well, to our surprise, the sales person was not willing to lower one penny from the new Jeep Wrangler and only offered $7,000 for our trade in, which according to the Blue Book value still costs approximately $12,000. My wife and I tried to negotiate and reminded the sales person that we were very satisfied with past experiences there, but to no avail. Even after we said that we were planning on putting down $17,000 as down payment, we did not get more for the trade in and we were told again that the price of the Wrangler was the final price. We felt sad and disapointed that the Dan's Jeep that we knew was not willing to negotiate this time. I remember telling the guy that I was just asking for a little bid more, not much. My wife and I ended up going to a different Jeep dealer and the bigger surprise was that we were able to get $7,400 for our trade in and they lowered the price of a new Wrangler by approximately $2,000 Dollars. We could not stop thinking about our experience with Dan's Jeep, so we decided to write, hoping that the owner and or the managers can see this and talk about it with his sales representatives in their next meting. We decided not to reveal the name of the sales person because we are hoping that all sales staff can talk about it as a group for the purpose of grouth. We still like Dan's Jeep, but the experience was disapointing. Thank you and I sicerely hope this is helpful.