North Georgia Eye Care

We began using North Georgia Eye Care three years ago. On each visit Marcie Fambrough, the receptionist, has been short and curt almost to the point of rudeness but we liked Dr. Cara Robinson and assumed Marcie would have a good day at some point. We purchased glasses and contacts from this office even though they were overpriced compared to online sources. My nine year old son wanted to try contacts since he is beginning to play sports and wanted to try an alternative to glasses, so on our last visit we asked if we could sample some disposable lenses to see if that might work for him. After being treating us as a nuisance once again by Marcie, we had an exam with Dr. Robinson. I told her our wishes and for some reason she acted more irritated with every question we asked and said he may be too young to try contacts because the normal age is 12-13. When I asked if it was an option she said it was, but seemed to question again Why? For sports. Does he practice adequate hygiene to have contacts? We were asking for disposable so there was no cleaning involved, and my son is meticulous about his personal cleanliness. Other kids at school are dirty We homeschool . Why did we not want UV protection? I personally had a reaction to UV coating in contacts and the option was available so MAY WE TRY IT PLEASE? The interrogation came to the point of me asking , Is there a reason this request is so difficult today? In which she responded to my son I am ultimately liable for your eye health - you dont want to lose your eye, do you? Terrified, he went into another room to learn how to insert his contacts, the employee had him wash his hands three times, oops, you touched your hair, nope, you touched your face to the point where he was now in tears and wanted to forget the whole thing. I have worn contacts for 35 years with no issues and have never experienced this type of treatment from any office or optician. The assumed positive out of this experience was that we had paid for our sons contact prescription. After requesting this from this office, we were told there is no prescription for him even though we paid specifically for a contact exam. I am disappointed and disgusted with the lack of professionalism of your office. I would like to receive what we paid for in good faith or refunded our money.