Top Nails

I bought my daughter to this salon on 9/20/15. It was my daughter's birthday so I wanted to treat her to a manicure. When we arrived Nancy who sits at the front station was extremely rude. She rushed my service the entire time and when it was time to dry my nails, she didn't even look at me. She texted on her phone and said go dry your nails. This was my first time here, I did not even know where to go and my nails were wet and I had to take my own purse. I get to the back no nail dryers are turned on and my nails are wet. I come BACK up front to tell Miss Nancy and she says so what you go turn it on yourself. So I sat at the front and blew on my nails to dry myself. My 10 year old daughter was with me and we are grieving the tragic loss of my husband so I couldn't embarrass my daughter but I'm telling you what a horrible exprience. Both our nails were horrible as well. Who is the owner of this place!

I'VE BEEN COMING HERE FOR 8 YEARS.....I'M NEVER COMING BACK TO TOP NAILS ON LIBERTY ROAD! THE MANAGER UP FRONT IS DISRESPECTFUL, RUDE, AND IGNORANT. SHE IS VERY AGGRESSIVE WITH THE CUSTOMERS! SOME MANAGER....SMH! SHE USED TO BE NICE!!!! DON'T COME HERE!. WON'T BE COMING BACK! NOT GETTING MY MONEY ANYMORE!!! THE WORKERS ARE NICE BUT SHE NEEDS TO GO!

Let me start by saying I've been going to Top Nails for years and I usely love the costumer service as well as the job done but today i experienced poor costumer service and rodents ! I could not believe this there is no way I can enjoy some time off and relaxation with rodents running around and instead of explaining this is a problem that they are aware of and will handle they insist on saying they have never seen them and the costumers were exaggerating I wouldn't reccommend anyone going there and that is my honest opinion

I'm a loyal customer to this place. I go there just about every two weeks and, the service and the quality of work gets worse every time. Whomever the lady Nacy is I'm not sure if she's the Owner or manger however her attitude Is so nasty and poor. I got my nails done by my usual nail Tech,on Wednesday before 4th of July weekend. The very next day that Thursday I had multiple nails that were messed up the paint and gel had come off and my real nails were chiped from the Gel coming off. I always get my real nails done with just an overlay, this was not the first time my nails have messed up the day after they were Done I've gone back to this place to have them fixed multiple times I should have stopped going but the tech I see is really nice. Anyway I went back same day that my nails messed up however they were closing. I was told could not do anything but I could come back the next day. I explained that I was just there the day before and I was leaving out of town that night and I would not be back until that Sunday. The Owner or manger Nacy told me ok that's fine come back then and we fix it. Oh and she never looked me in the fac, nor did she look at my nails. I came back on This Tuesday, I was greeted by Nacy with an immediate attitude. Which showed me she remembered me from Thursday after she cut me off when I was explaining why I was there, she asked to see my nails then I was told there is nothing much wrong with my nails and they are old she then proceeded to tell me that she would paint over the chipped nail but would not repair it, if I want my chipped nails repaired I would have to pay because they are old and I only had one nail messed up when I came in the next day. Frustrated I told her I came the next day you said you were closed and could do nothing amd this was not even a week so how could my nails be old secondly, you never looked at me or my nails so how could you possibly tell me how many nails were messed up and my would I pay you for a service I've already paid for and I'm not happy with. She rudely told me you can't come when we are closed and want to be seen and you should have come the next day your nails are old now, I'm totally disgusted because she told me I could come back after explaining that I would be out of town. She was very rude rolled her eyes and nasty. If you want, poor service and bad quality work that you will constantly have to have fixed then feel free. Oh not to mention the Tech I see does not take appointments so I always have to take my chances on a walk in and I never have her undivided attention and time she will do other things while doing my nails and have others to finish her work while she helps someone else. How fair is that if I'm a repeat client only to you. I will never go back to such a poorly ran business. If your looking for good quality work and service this is not the place. The only reason I'm giving one star is because it makes you.

I have been going to this nail salon for years but lately the customer service has been HORRIBLE! The nail technicians are very short with you and get attitudes when you give them specifics on how you want your nails done. They hold loud conversations amongst themselves in their language, but normally they do a pretty good job on my nails, that's why I always came back, until now. I went there today to get my eyebrows waxed. While doing my eyebrows she held a personal conversation with her coworker in their language. When she finished, I looked in the mirror and saw that she practically took my whole right eyebrow off. When I told her about it she got mad and insisted that the reason why my eyebrow looked like that was because of the shape of my eyebrow. My eyebrow had never looked that thin and when I tried to explain to her she WALKED AWAY. Later I called to complain to the manager and all she said was "Sorry" then hung up on me. If you want a friendly, quite, relaxing, understanding, and gentle nail salon this is NOT the salon for you!