Pineapple Sails

I purchased a complete set of Musto foul weather gear from Sally at Pineapple Sails this past November...2009. After much discussion I decided that the MPX line, jacket and salopette would suite my needs....and $1000 later I walked out thinking I had bought the best from a local merchant who would back up their merchandise rather than from a catalog. WRONG! I'm an active sailor, roughly 150 days a year, sailing around the US, on and offshore. I was assured that this gear would serve my needs by Sally.

By January I called to let her know that I was not happy. I was wet, cold and my chin was scraped by the collar which didn't zip closed... By April I was done...went to the boat show and was passed of to the Musto rep who told me...well...that jacket really isn't good for anything...???...REALLY??? $500 is pretty expensive for a jacket that isn't good for anything, is not waterproof and requires 4 layers in 65 degrees.

At this time the zippers are all broken, the jacket zipper opens from the bottom when I'm wearing it. The velcro doesn't stay closed. I've been told to send it back east for evaluation and possible repair or replacement. That is a minimum of 2 weeks.

What am I supposed to wear in the meantime?

So.....my 6 month old $1000 worth of Musto gear is worthless and the customer service from my local dealer is even more worthless. I received better customer service from the catalogs.

I've written Musto and plan to complain vehemently. But shame on the local company that lets local sailors buy top dollar gear and doesn't back up their merchandise when it falls apart in 6 months. God forbid I had purchased sails from them.....EGAD!!!!!

Stay away from Pineapple Sails....