Imagix Dental of Alpharetta

Just the facts Yesterday my 7 yr old daughter received a pulpotomy w/crown. That was at 3pm, by 6pm the crown was off. She was in pain all night. This AM, she was seen and the error was corrected. The dental assistant explained that the adult dentist had worked to set the tooth correctly and that she did not know why the Pediatric dentist did not prep the tooth correctly yesterday. He put the wrong size crown on the tooth. Today took 30 minutes of additional drilling to get the tooth prepped and crown sized correctly.



It took me out of work, my daughter out of school and all of it was not necessary if the pediatric dentist had slowed down and paid attention to detail. I trust with the medical training and certifications that he has that he is aware of how to perform the procedures correctly.



It is not acceptable that my child had to go through this twice. I am so hurt as a mother all I wanted to do was spare her this pain. It hurt her, her cheek is swollen and inside her gums are torn and bleeding.



I spoke with the office manager and she stated the dentists and owners will be looking into the issue. I paid $101 for my portion of the procedure and my insurance is paying the rest. No offer to refund my portion.



I am so disappointed and hurt that my child has to go through this. I cancelled my families’ appointments. They lost my business because I can not trust this practice.



Adult side is OK : Peds: You decide!!!!



Sanford's @ Barnwell ES & Autry MS